ERP Project Manager (Microsoft Dynamics)

About the Role

Role Purpose

ERP Vendor Selection & Mobilization

• Participate in the evaluation and selection of the ERP implementation partner.
• Review proposals, implementation approaches, project plans, and resource models.
• Support vendor assessment workshops, demonstrations, and evaluation activities.
• Assist with contract finalization, implementation planning, and project mobilization.
• Ensure implementation plans align with the Foundation's priorities, timelines, and business objectives.

Project Leadership & Governance

• Lead the Foundation's ERP implementation programme from initiation through go-live and stabilization.
• Establish project governance, reporting structures, and decision-making forums.
• Develop and maintain project plans, milestone tracking, risk registers, issue logs, and status reporting.
• Coordinate activities across business teams, vendors, consultants, and external stakeholders.
• Monitor implementation progress and ensure timely resolution of risks, issues, and dependencies.
• Prepare updates and recommendations for leadership and steering committees.

Business Process & Solution Oversight

• Work closely with business teams to understand operational requirements, priorities, and future growth objectives.
• Assess existing processes, policies, and workflows to ensure they are sufficiently defined, practical, and suitable for implementation within the ERP solution.
• Support stakeholders in identifying opportunities to simplify, streamline, standardize, and automate processes where appropriate.
• Ensure business requirements are translated into solutions that are both operationally effective and sustainable over the long term.
• Review proposed configurations, workflows, approval structures, and system designs to ensure they align with the Foundation's operating model and strategic objectives.
• Promote solutions that balance compliance, governance, usability, and efficiency.
• Help ensure the ERP supports agile ways of working, minimizes unnecessary complexity, and remains adaptable to future organizational growth and change.
• Work collaboratively with stakeholders and implementation partners to identify practical enhancements that improve user experience, operational effectiveness, and reporting capability.
• Ensure the solution is designed with scalability, maintainability, and ease of use as core principles.

User Experience & Adoption

• Advocate for solutions that are intuitive, efficient, and user-friendly.
• Ensure user experience considerations are incorporated throughout design and implementation activities.
• Support stakeholder engagement, communications, training, testing, and readiness activities.
• Coordinate user acceptance testing and business sign-off processes.
• Monitor adoption risks and support activities that encourage successful uptake of new processes and systems.
• Help ensure the ERP enables better ways of working rather than simply digitizing existing practices.

Technology, Licensing & Environment Coordination

• Coordinate decisions related to the broader technology ecosystem supporting the ERP implementation.
• Support procurement and setup activities for:
• o Microsoft Dynamics licensing
• o Microsoft 365 licensing (where applicable)
• o Azure cloud environments
• o Microsoft Entra ID and security requirements
• o Reporting and analytics platforms
• o Supporting integrations and third-party solutions
• Ensure technology decisions are aligned with business needs, scalability requirements, and budget considerations.

Vendor & Partner Management

• Act as the primary point of coordination between the Foundation and the implementation partner.
• Review deliverables, milestones, and quality of work throughout the engagement.
• Ensure implementation activities remain aligned with contractual commitments and agreed scope.
• Facilitate resolution of business and implementation challenges.
• Support effective collaboration between stakeholders and delivery teams.

Change Management & Organizational Readiness

• Support the Foundation through the organizational changes associated with ERP implementation.
• Coordinate stakeholder communications and engagement activities.
• Assist in developing training, knowledge transfer, and adoption plans.
• Ensure business teams are prepared to operate and support the solution following go-live.
• Promote a culture of continuous improvement and learning throughout the implementation.

Experience

• 5–10 years of experience in project management, ERP implementation, business systems, digital transformation, or related roles.
• Experience leading or supporting ERP implementation projects.
• Experience working with implementation partners, software vendors, and business stakeholders.
• Experience managing complex, cross-functional initiatives involving multiple stakeholders.
• Familiarity with Microsoft Dynamics 365 or similar enterprise platforms is desirable.
• Experience in vendor selection, procurement, or technology implementation projects is advantageous.

Skills & Attributes

• Strong project management and organizational skills.
• Excellent stakeholder engagement and workshop facilitation abilities.
• Strong communication and influencing skills.
• Ability to balance business needs, compliance requirements, operational realities, and user experience considerations.
• Practical and solutions-oriented mindset.
• Strong problem-solving and decision-making capabilities.
• Ability to identify opportunities to improve processes and ways of working where appropriate.
• Comfortable working in evolving and fast-paced environments.
• Strong attention to detail while maintaining focus on broader organizational objectives.

Success Measures