ERP Program Manager

About the Department

TOTAL COMPENSATION PACKAGE

• Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service Additional service credit for eligible previous public service, military service, etc.
• Vesting after 5 years of service
• Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
• NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.
• For more information, visit our benefits page on the Frederick County Government job opportunities webpage .

Position Duties

• Serve as liaison between the CIO, ERP Steering Committee, and departmental directors, ensuring transparency and coordinated decision-making Administer and monitor change control processes, including system updates, module enhancements, and workflow refinements in collaboration with the IIT PMO Manage vendor relationships, contractual obligations, budgetary components related to ERP platforms and professional services Ensure ERP system compliance with data governance, security policies and audit requirements Collaborate with technical teams to maintain system stability, integration integrity, and data security Integrate automation, analytics, and AI-enabled tools into ERP workflows to enhance operational insight and decision quality Provide leadership, supervision, and mentoring to staff and cross-functional team involved in ERP initiatives Track project performance, resource utilization, and measurable outcomes tied to County performance goals Promote a culture of accountability, collaboration, and continuous improvement across teams involved in ERP operations Perform other related duties as required To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.
• Serve as liaison between the CIO, ERP Steering Committee, and departmental directors, ensuring transparency and coordinated decision-making
• Administer and monitor change control processes, including system updates, module enhancements, and workflow refinements in collaboration with the IIT PMO
• Manage vendor relationships, contractual obligations, budgetary components related to ERP platforms and professional services
• Ensure ERP system compliance with data governance, security policies and audit requirements
• Collaborate with technical teams to maintain system stability, integration integrity, and data security
• Integrate automation, analytics, and AI-enabled tools into ERP workflows to enhance operational insight and decision quality
• Provide leadership, supervision, and mentoring to staff and cross-functional team involved in ERP initiatives
• Track project performance, resource utilization, and measurable outcomes tied to County performance goals
• Promote a culture of accountability, collaboration, and continuous improvement across teams involved in ERP operations
• Perform other related duties as required

Minimum Qualifications

• The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Bachelor’s Degree in Information Systems, Business Administration, Public Administration, or a related field Minimum of 8 years of work experience in Information Systems, Business Administration, Public Administration, or related field which must include 2 years of work experience supervising or directing the work of others Substitutions for the above-listed required education and experience are a Master’s Degree with 6 years work experience as described above which must include 2 years of work experience supervising or directing the work of others or an Associate’s degree with 10 years work experience as described above which must include 2 years of work experience supervising or directing the work of others. KNOWLEDGE/SKILLS/ABILITIES A successful incumbent operating in this role displays the following: Advanced knowledge of ERP governance frameworks Advanced knowledge of cloud-based ERP platforms Advanced knowledge of project and program management principles Advanced knowledge of automation, analytics, and AI-enabled tools Advanced knowledge of enterprise data governance Advanced knowledge of fiscal audit and compliance requirements Advanced knowledge of organizational change management Skill in administering change control processes Skill in managing vendor performance Skill in integrating automation and analytics Skill in presenting complex technical and governance information Ability to lead strategic ERP modernization efforts Ability to oversee implementation of various cloud software and functions Ability to evaluate business needs Ability to supervise and manage staff Ability to support audits and compliance reviews Ability to coordinate multi-departmental initiatives Ability to manage complex, high-visibility programs PREFERENCE MAY BE GIVEN FOR: Advanced degree in Information Systems, Business Administration, Public Administration, or a related field Project, Program, and/or Business related certifications or licenses Prior ERP implementation work experience across business functions Work experience with Infor PHYSICAL REQUIREMENTS/WORKING CONDITIONS: While working in this position, the employee is required to constantly sit, walk and perform repetitive motions While working in this position, the employee is required to constantly work indoors
• Bachelor’s Degree in Information Systems, Business Administration, Public Administration, or a related field
• Minimum of 8 years of work experience in Information Systems, Business Administration, Public Administration, or related field which must include 2 years of work experience supervising or directing the work of others
• Advanced knowledge of ERP governance frameworks
• Advanced knowledge of cloud-based ERP platforms
• Advanced knowledge of project and program management principles
• Advanced knowledge of automation, analytics, and AI-enabled tools
• Advanced knowledge of enterprise data governance
• Advanced knowledge of fiscal audit and compliance requirements
• Advanced knowledge of organizational change management
• Skill in administering change control processes
• Skill in managing vendor performance
• Skill in integrating automation and analytics
• Skill in presenting complex technical and governance information
• Ability to lead strategic ERP modernization efforts
• Ability to oversee implementation of various cloud software and functions
• Ability to evaluate business needs
• Ability to supervise and manage staff
• Ability to support audits and compliance reviews
• Ability to coordinate multi-departmental initiatives
• Ability to manage complex, high-visibility programs
• Advanced degree in Information Systems, Business Administration, Public Administration, or a related field
• Project, Program, and/or Business related certifications or licenses
• Prior ERP implementation work experience across business functions
• Work experience with Infor
• While working in this position, the employee is required to constantly sit, walk and perform repetitive motions
• While working in this position, the employee is required to constantly work indoors

Other Qualifications

• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation) Available for varied working hours as needed for evening meetings and other departmental priorities KIND OF EXAMINATION (may include): An evaluation of training and qualifications One or more interviews A pre-employment Security Sensitive background investigation
• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
• Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation)
• Available for varied working hours as needed for evening meetings and other departmental priorities
• An evaluation of training and qualifications
• One or more interviews
• A pre-employment Security Sensitive background investigation

Benefits

• Retirement Plan: A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability. Health Insurance : County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment. Dental Insurance: Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance. Flexible Spending Accounts: The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses. Life Insurance: Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents. Savings Plan - Deferred Compensation: The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS. Educational Reimbursement Program: County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employee's capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG. Employee Assistance Program: This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern. Leave Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year 0 – 2 years 11 days 2 – 10 years 17 days 10 + years 24 days Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year. Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement. NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours. Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military. Holidays: The County observes 10 holidays every year and 11 are observed on years of General Elections. For additional information on Frederick County Government's benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov . All hires before January 1, 2012, will follow the benefit and leave rules as described in the Personnel Rules amended October 3, 2013.
• NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
• NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Supplemental Questions