ERP Process & Documentation Analyst
Skills
About This Role
Role Purpose
To support ERP governance, process documentation, workflow coordination, operational follow-ups, testing activities, and business process standardization across the organization.
The role will assist in maintaining structured ERP implementation, operational discipline, process visibility, and effective coordination between departments.
ERP Coordination & Support
- Maintain ERP issue trackers, UAT logs, action trackers, and escalation records.
- Coordinate follow-ups with departments on pending ERP tasks and corrective actions.
- Support ERP testing and deployment activities.
- Assist users with day-to-day ERP support and issue logging.
Process Documentation & SOPs
- Prepare SOPs, workflow documents, process maps, and user guidance materials.
- Document and standardize operational workflows across departments.
- Maintain centralized ERP and process documentation records.
Reporting & Process Monitoring
- Prepare dashboards and reports related to ERP progress, workflow status, delays, and operational KPIs.
- Monitor workflow gaps, process inconsistencies, and pending operational actions.
- Support management reporting and operational visibility initiatives.
Data Validation & Workflow Discipline
- Assist in maintaining ERP master data accuracy and consistency.
- Support validation of customer, product, routing, pricing, and workflow-related data.
- Ensure adherence to structured ERP workflows and process controls.
AI & Automation Support
- Support testing and monitoring of AI-assisted workflow automation initiatives.
- Assist in organizing operational datasets and workflow tracking for automation projects.
Required Qualifications
- Bachelor’s degree in:
- Industrial Engineering
- Operations Management
- Business Administration
- Information Systems
- Or related field
Required Experience
- 2–5 years of experience in:
- ERP coordination
- Process documentation
- Operations support
- ERP support
- Manufacturing or process-oriented environments
Preferred Skills
- ERP coordination
- SOP preparation
- Workflow mapping
- Dashboard reporting
• Excel / Power BI
- UAT coordination
- Process documentation
- Manufacturing process understanding
Required Competencies
- Strong organizational skills
- High attention to detail
- Excellent follow-up discipline
- Process-oriented mindset
- Good communication skills
- Ability to work under operational pressure
Key Performance Indicators (KPIs)
- ERP follow-up closure rate
- Documentation accuracy
- SOP completion progress
- Reporting consistency
- UAT coordination effectiveness
- User support responsiveness
- Workflow tracking accuracy
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