ERP Pre-Sales & Implementation Consultant
Role Overview
Serves as the bridge between Sales, the Project Manager, the Technical Team, and the Customer, from the first demo through go-live.
Supports the sales team in winning new clients through discovery, tailored product demonstrations, and solution proposals.
Ensures successful implementation, training, and onboarding once the deal is closed.
Key Skills for This Role
Full Job Posting
About Tranquil
Tranquil ERP software is a comprehensive cloud-based solution designed for contracting, trading, and manufacturing companies in the GCC region.
The software eliminates paper-based processes and streamlines core business functions.
Role
Serves as the bridge between Sales, the Project Manager, the Technical Team, and the Customer, from the first demo through go-live.
Supports the sales team in winning new clients through discovery, tailored product demonstrations, and solution proposals.
Ensures successful implementation, training, and onboarding once the deal is closed.
Pre-Sales
- Partner with the sales team to run discovery sessions with prospects, qualify fit, and understand their business processes, pain points, and requirements.
- Prepare and deliver Tranquil ERP demos tailored to each prospect's industry, including setting up demo environments with realistic data.
- Conduct fit-gap analysis between prospect requirements and standard functionality, and identify customizations or integrations needed.
- Assess technical feasibility with the Project Manager and Technical Team before commitments are made to the client.
- Support the sales team in preparing proposals, RFP/RFQ responses, scope of work, and implementation effort and timeline estimates.
- Answer prospects' functional and technical questions during the sales cycle, such as modules, integrations, data migration, and VAT and ZATCA e-invoicing compliance.
- Run proof-of-concept or pilot setups when needed to support a deal.
- Build and maintain pre-sales materials such as demo scripts, presentations, case studies, and FAQs.
- Share client feedback, recurring feature requests, and competitor insights with management and the product team.
Implementation & Onboarding
- Ensure a smooth handover from sales to implementation by documenting scope, commitments, and special requirements for the Project Manager and Technical Team.
- Ensure requirement-gathering is documented from the project scope including the SRS, and obtain client signature before implementation begins.
- Ensure the implementation cycle is well documented for the Technical Team, in coordination with Project Managers.
- Coordinate with the Technical Team to resolve technical issues during project execution until delivery.
- Collect master data for migration and carry out client onboarding activities.
- Provide training and support to clients, including knowledge transfer on minor technical details.
- Ensure a successful system go-live after project completion and that projects are closed before their deadlines.
Client Communication & Reporting
- Maintain ongoing communication with customers to address queries or concerns.
- Report the status of pre-sales opportunities and ongoing implementations to management.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Minimum 2 years of experience in ERP implementation; experience with contracting, trading, or manufacturing clients is highly preferred.
- Experience in ERP pre-sales or solution consulting, including product demos and proposal/RFP preparation, is a strong plus.
- Strong presentation and communication skills, with the ability to explain technical concepts to non-technical decision-makers.
- Solid understanding of core business processes such as finance, procurement, inventory, sales, projects, and production.
- Previous exposure to project management methodologies (Agile, Waterfall) is beneficial.
- Experience in client engagement and training.
- Familiarity with GCC requirements such as VAT and ZATCA e-invoicing is a plus.
- Fluent in English; Arabic is a strong advantage.
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