Equipment Financing Operations Manager

Role Overview

Core Responsibilities

• Provide leadership and management to staff and oversee direct reports managing multiple processes with distinct procedures and varied complexity.
• Ensure consistent delivery of high-quality service to internal business partners and clients.
• Monitor, delegate, and distribute workload to achieve efficient and equitable workflow with minimal overtime.
• Handle escalated issues by identifying root causes and making sound decisions to resolve complex problems promptly.

People Leadership

• Lead, motivate, mentor, and guide staff through regular coaching and feedback.
• Provide industry-specific expertise to resolve complex issues and develop problem-solving capability within the team.
• Build a culture of teamwork focused on quality standards and outstanding customer service.

Work Arrangement

• The role uses a hybrid work arrangement with two days per week on-site and other days remote.
• The job location is CIBC’s processing center at 70 W Madison St, Floor 9, Chicago, Illinois.

Schedule

• Flexibility to work processing-center hours, including evenings and weekends, is required.
• The position has a 40-hour weekly schedule.

Candidate Profile

• Experience providing coaching and hands-on support to meet team goals.
• Ability to oversee multiple loan-operations processes with distinct procedures and varied complexity.
• Ability to investigate escalated issues, identify root causes, and make sound decisions on complex problems.
• Skills include analytical thinking, business operations, customer service, operations management, operations support, prioritization, process improvement, and technical knowledge.

Compensation and Benefits

• Expected salary is $86,600-$93,000, with possible incentive compensation or discretionary bonus.
• Benefits include medical, dental, vision, insurance, paid time off, holidays, 401(k), and other programs.

About CIBC