Epic Resolute Professional Billing Analyst II

Purpose and scope

Core responsibilities

• Analyzes workflows, policies, procedures, operational constraints, specifications, and application functionality.
• Develops and documents internal procedures and establishes application change-control processes.
• Creates user training aids and trains end users on application workflows and use.
• Troubleshoots end-user questions and problems during training, go-live, and stabilization.
• Identifies, documents, resolves, or escalates issues and maintains a complete issues log.
• Researches, organizes, analyzes, and synthesizes data to support effective decisions.

Education and experience

• Bachelor's degree in a health, science, or business field, or an approved equivalent combination of education and experience, especially in process improvement or business applications.
• At least three years working with healthcare technology systems.
• Hands-on Epic Resolute Professional Billing design, configuration, and build experience in a real-time environment.
• Experience implementing financial and administrative systems, including patient accounting, billing, claims processing, managed care, and decision support.
• Understanding of hospital or physician business operations and workflow; experience with process analysis, IT systems, and systems development projects.

Skills and tools

• Proficient with Microsoft Project, Visio, Word, Excel, and PowerPoint.
• Project management skills include leading meetings, prioritizing, resolving conflicts, managing project plans, and handling concurrent projects.
• Requires strong communication, documentation, customer service, teamwork, relationship-building, attention to detail, and independent prioritization.
• Experience with interfaced or integrated multi-vendor applications is preferred.

Certification

• Must obtain the application-specific Epic certification within six months.