Epic Application Analyst I - IT Acute Clinicals

Job Description

Key Responsibilities:

• Collaborates system support which includes design, modifications to software applications, including encoding, system preference modifications, documentation, testing, training or sharing of system functions as appropriate.
• Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
• Provides technical/application assistance to clients and IT staff.
• Participates in system upgrades and provides support as appropriate.
• Ensures system changes follow change management procedures and protocols.
• Assists with creating, documenting and executing test plans for supported applications.
• Participates in support for systems both daily and during implementations.
• Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.
• Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
• Other duties as assigned to meet departmental and organizational needs.
• Reports To: Epic Applications Manager/Director of IT

Qualifications:

• Education & Experience:
• Minimum of an Associate’s degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience.
• Licenses & Certifications:
• Epic certification(s) relevant to assigned applications are required within six months of hire (see disclaimer below). Employees are required to maintain all applicable certifications.
• Essential Skills:
• Understanding of clinical, revenue cycle, or operational workflows.
• Familiarity with patient care processes and healthcare terminology.
• Ability to analyze complex data and provide practical solutions that align with organizational goals.
• DISCLAIMER: Employees must obtain Epic certification within 60 days of completing the final course required for their role's designated certification track. Up to three attempts are allowed for each certification exam. Failure to meet these requirements will result in removal from the position.