Epic Application Analyst I (Atwater)

Compensation

• $34.98 - $37.43 an hour
• Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Act as the primary support contact for assigned application's end‐users.
• Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
• Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency.
• Assume ownership, escalate and manage support requests to Epic and internal IT teams.
• Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
• Work closely with GVHC Epic workgroups and councils to determine future needs and requirements.
• Review the status of projects and issues on ongoing basis with organization leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
• Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Other duties as assigned.

Physical Demands

Work Environment

Education/Experience Requirements

• Minimum Qualifications:
• Excellent written and verbal communication skills.
• Strong business analysis, requirement gathering, problem solving and root-cause analysis skills.
• Excellent organization and time management skills.
• Ability to work well under pressure with tight deadlines and high degree of complexity.
• Ability to assume sole and independent responsibility for various assigned projects and tasks.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Strong facilitation, negotiation and consensus building skills.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Ability to work on several projects simultaneously.
• Solid understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
• Solid understanding of IT incident and change management processes.
• Solid understanding of applications, operating systems, databases and networking fundamentals.
• Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
• Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.
• Education/Experience:
• High school diploma or equivalent required.
• Bachelor’s degree preferred;
• Knowledge of clinical area or business area to be supported highly preferred.
• Minimum two (2) years of work experience, supporting enterprise application systems required.
• Two (2) years’ experience working with EHR preferred.
• Must obtain certification in assigned Epic application within three (3) months of employment.