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Epic Application Analyst- Beacon

Baptist Health Care Corporation
Pensacola, USA
Full-time
Mid · 4+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

Qualifications

  • 3 years of experience supporting healthcare information systems,
  • 1 year of experience with healthcare revenue cycle processes, billing operations, claims management or patient accounting preferred.
  • 1 year of experience working with system integrations, interfaces, or technical support processes, required.
  • 1 year of experience supporting Epic applications in healthcare, preferred.
  • Bachelor's degree in computer engineering, computer science, healthcare administration, information technology or other related field, required, OR four years of related experience may be considered in lieu of degree requirement.
  • Epic certification in one or more technical applications and/or ability to attain Epic certification(s) in assigned module(s) within a defined timeframe determined at time of hire.
  • As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.
  • This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:
  • This position operates in a hybrid work environment and may require a minimum of 25% onsite presence to support operational and business needs.
  • Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
  • Participating in on-site go-live and support activities across multiple organizational locations.
  • Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
  • Traveling between organizational facilities to provide operational, project, and end-user support.
  • Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.
  • 1 year of experience working with system integrations, interfaces, or technical support
  • processes, required.

Responsibilities

  • Epic Application Support
  • Configure, maintain, and optimize Epic HB or PB modules.
  • Analyze business requirements and translate them into system design and technical solutions.
  • Perform application build, testing, validation, and deployment activities.
  • Troubleshoot and resolve application issues, system defects, and user-reported concerns.
  • Collaborate with operational leaders to identify opportunities for workflow improvement and automation.
  • Project Management & Implementation
  • Participate in Epic implementations, upgrades, enhancements, and optimization projects.
  • Develop project plans, timelines, testing scripts, and documentation.
  • Coordinate with Epic representatives, third-party vendors, and internal stakeholders.
  • Support change management and end-user adoption efforts.
  • Revenue Cycle Optimization
  • Support billing, claims management, reimbursement, charge capture, and payment posting workflows.
  • Evaluate operational processes and recommend system improvements to enhance revenue cycle performance.
  • Assist with revenue integrity initiatives and denial reduction efforts.
  • Monitor system performance and identify opportunities to improve financial outcomes.
  • Testing & Documentation
  • Develop and execute test plans for software releases, upgrades, and new functionality.
  • Maintain thorough documentation of system configurations, workflows, and support activities.
  • Ensure compliance with organizational standards and Epic best practices.
  • Training & Customer Support
  • Provide ongoing support and consultation to end users.
  • Deliver training and educational resources for operational teams.
  • Serve as a liaison between business units and IT.

Preferred Qualifications

  • 1 year of experience with healthcare revenue cycle processes, billing operations, claims management or patient accounting preferred.
  • 1 year of experience supporting Epic applications in healthcare, preferred.

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