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greenhouse

EOD Batch Support

Capco
Bengaluru, IND
Mid
Onsite
Discovered 5 days ago
SQLOracleServiceNow

Full Job Posting

Skills

  • Requirements Required Technical Skills
  • Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces.
  • Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.
  • Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.
  • Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.
  • Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.
  • Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.
  • Applications In Scope of Batch Monitoring Services:-
  • Bloomberg Interface
  • Treasury Accounting System (TAS) for CMD/IMD
  • Treasury Operational Data Store (TODS)
  • ENotebook & Compliance Guideline Monitoring System (ECGM)
  • Performance and Risk Analytics and Contribution (PAC) applications
  • Bloomberg Trading System
  • Enterprise Data Management (EDM)
  • Pricing System (PRS)
  • Applications In Scope of Production Support Services
  • TAS (Pension, CMD and IMD )
  • TODS
  • PAC
  • Risk
  • ECGM
  • LRM
  • IBAR-MTM
  • Electronic Trading System (ETS)
  • Bloomberg
  • Pricing
  • Messaging
  • EDM
  • OMGEO
  • Batch Monitoring Services:- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services
  • Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch
  • Daily/weekly monitoring per the checklists for the various systems.
  • Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the new day’s business
  • Issue/incident identification and recording
  • Analysis of errors and escalation of issues to ITSTR staff for resolution
  • Issue resolution/workarounds for known problems
  • Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions
  • Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes
  • Communications to ITSTR staff and other stakeholders regarding Batch status.
  • Review and preparation of special processing activities (planned and unplanned)
  • Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages
  • Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage. Incident Management:- Restoring service for users as quickly as possible to minimize business impact
  • Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team. Request Fulfillment:- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team
  • Follow instructions from WB Treasury application development teams for application support(Level 1).
  • Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.
  • Routine Housekeeping:- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates)
  • Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures.
  • Run Business Objects CSPs and Crystal Reports Execute “trusted” stored procedures Other Service Operations:- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team
  • Document operation procedures for each application under management.
  • Retain a general knowledge of each application for which they provide support.
  • Provide monthly Service Level Performance reports for each application.
  • Record activities in Treasury’s Issue Tracking System (JIRA) or Remedy Tool
  • TAS IMD Re-Run Batch Process Routine Housekeeping

Qualifications

  • Requirements Required Technical Skills
  • Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces.
  • Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.
  • Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.
  • Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.
  • Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.
  • Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.
  • Applications In Scope of Batch Monitoring Services:-
  • Bloomberg Interface
  • Treasury Accounting System (TAS) for CMD/IMD
  • Treasury Operational Data Store (TODS)
  • ENotebook & Compliance Guideline Monitoring System (ECGM)
  • Performance and Risk Analytics and Contribution (PAC) applications
  • Bloomberg Trading System
  • Enterprise Data Management (EDM)
  • Pricing System (PRS)
  • Applications In Scope of Production Support Services
  • TAS (Pension, CMD and IMD )
  • TODS
  • PAC
  • Risk
  • ECGM
  • LRM
  • IBAR-MTM
  • Electronic Trading System (ETS)
  • Bloomberg
  • Pricing
  • Messaging
  • EDM
  • OMGEO
  • Batch Monitoring Services:- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services
  • Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch
  • Daily/weekly monitoring per the checklists for the various systems.
  • Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the new day’s business
  • Issue/incident identification and recording
  • Analysis of errors and escalation of issues to ITSTR staff for resolution
  • Issue resolution/workarounds for known problems
  • Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions
  • Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes
  • Communications to ITSTR staff and other stakeholders regarding Batch status.
  • Review and preparation of special processing activities (planned and unplanned)
  • Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages
  • Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage. Incident Management:- Restoring service for users as quickly as possible to minimize business impact
  • Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team. Request Fulfillment:- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team
  • Follow instructions from WB Treasury application development teams for application support(Level 1).
  • Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.
  • Routine Housekeeping:- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates)
  • Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures.
  • Run Business Objects CSPs and Crystal Reports Execute “trusted” stored procedures Other Service Operations:- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team
  • Document operation procedures for each application under management.
  • Retain a general knowledge of each application for which they provide support.
  • Provide monthly Service Level Performance reports for each application.
  • Record activities in Treasury’s Issue Tracking System (JIRA) or Remedy Tool
  • TAS IMD Re-Run Batch Process Routine Housekeeping

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