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Entry Level/ Field Service Engineer – South Birmingham and

GLORY
Birmingham, GBR
Full-time
Entry
Onsite
Discovered 3 weeks ago
Microsoft Office

Full Job Posting

Key Responsibilities

  • Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required
  • Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
  • Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications
  • Plans and prioritises workload to achieve business aims and meet customer needs
  • Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine
  • Documents system problems and preventative maintenance in customer site log
  • Gathers and records machine information to monitor performance
  • Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance
  • Make recommendations for improving service, reliability and performance of equipment
  • Escalates difficult technical problems by seeking timely advice or assistance from technical support
  • Establishes preventative maintenance schedules and implements according to company specifications
  • Assigned other job responsibilities within scope of position and to meet business demands

Skills, Knowledge & Expertise

  • Qualifications:
  • Must have a recognised engineering qualification with post qualification experience in a support role.
  • REQUIRED SKILLS AND COMPETENCIES
  • To perform in the function successfully, individuals must be able to perform each essential duty satisfactorily and the requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Mechanically competent to a high standard
  • Understands local Health and Safety regulations and works within company guidelines
  • Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
  • Is flexible and can prioritise, plan and monitor own activity, performance and progress.
  • Possesses first class customer service and communication skills; written and oral
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
  • Understanding of AC/DC power distribution and digital/analogue circuitry
  • Must be available for on call (on some weekends)
  • Must be able to work autonomously and with minimal supervision
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Holder of a Drivers Licence

Job Benefits

  • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
  • Company Car
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discount

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