Enterprise Service Desk Specialist
Key Skills for This Role
Full Job Posting
Preferred Qualifications
- Comprehensive knowledge of operating systems (e.g., Windows, Linux) and applications (e.g., Exchange, SQL Server, TEAMS, WSUS).
- Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware).
- Work Environment
- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.
- May require periods of non-traditional working hours including consecutive nights or weekends.
- Working at SOSi
- All interested individuals will receive consideration and will not be discriminated against for any reason.
- Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.
Qualifications
- Active in-scope Top Secret/SCI clearance.
- Associate degree in a related field or a minimum of four (4) years of IT work experience.
- DoD 8570 IAT-II compliant (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, or SSCP).
- Ability to support 24/7 operations.
- Prior experience using Service Desk software (e.g., Jira, Remedy, ServiceNow).
- Comprehensive knowledge of the principles, methods, and techniques used in IT administration, troubleshooting and support.
- Comprehensive knowledge of Layer 1, 2, 3 equipment and protocols (e.g., routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software).
- May require professional certification within 90 days in one or more specific technologies, depending on job assignment.
- Comprehensive knowledge of operating systems (e.g., Windows, Linux) and applications (e.g., Exchange, SQL Server, TEAMS, WSUS).
- Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware).
About SOSi
Technology and services integrator for government and defense missions.
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