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Enterprise Implementation Consultant

MaintainX (An Autodesk Company)
San Francisco, USA
Full-time
Mid
Remote
USD 97000-141000 / year
Discovered 1 weeks ago

Full Job Posting

What you’ll do

  • Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
  • Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
  • Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
  • Deliver formal training to client project team members and/or end-users.
  • Provide knowledge transfer to internal team members throughout the onboarding process.
  • Provide support by demonstrating knowledge of products, services, and best practices.
  • Track and communicate client issues and proactively troubleshoot and resolve problems.
  • Manage multiple accounts, deadlines, and milestones.
  • Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
  • Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.
  • About you:
  • Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
  • Experience managing complex implementations and multiple stakeholder groups.
  • BEng degree or equivalent years of experience.
  • Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
  • Excellent communication, presentation, facilitation, time management, and interpersonal skills.
  • Excellent client relationship skills and ability to manage client expectations.
  • Understanding of business requirements definition, review of functional specifications, user training, and deployment.
  • Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
  • Savvy with technology and capacity to become an expert in our software in a short period of time.
  • Self-starter comfortable working with minimal oversight and tight deadlines.
  • Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
  • Ability to learn the MaintainX product within 30 days to advise customers.
  • Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.
  • Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.
  • Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.

Qualifications

  • Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
  • Experience managing complex implementations and multiple stakeholder groups.
  • BEng degree or equivalent years of experience.
  • Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
  • Excellent communication, presentation, facilitation, time management, and interpersonal skills.
  • Excellent client relationship skills and ability to manage client expectations.
  • Understanding of business requirements definition, review of functional specifications, user training, and deployment.
  • Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
  • Savvy with technology and capacity to become an expert in our software in a short period of time.
  • Self-starter comfortable working with minimal oversight and tight deadlines.
  • Ability to learn the MaintainX product within 30 days to advise customers.
  • Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.
  • Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.

Preferred Qualifications

  • Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
  • Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

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