Enterprise Customer Success Manager

Job requirements

• Deliver a high-touch, strategic relationship management framework for each account.

• Champion adoption across HiBob’s suite of modules through multithreaded stakeholder engagement and clear value realization plans.

• Become a trusted advisor, understanding customer goals and positioning HiBob solutions to support business transformation.

• Build relationships across HR, People Ops, IT, Finance, and executive stakeholders to drive alignment, adoption, and long-term value.

• Represent the voice of the customer internally by partnering with Product, Sales, Marketing, Services, Support, and Development teams.

• Identify and act on growth opportunities, supporting deal strategy with Account Managers.

• Lead high-impact customer conversations including regular planning calls, Executive Business Reviews, and technical deep dives.

• Assess customer health through data-driven insights and design proactive engagement strategies.

• Promote advocacy and long-term success through strategic alignment and value delivery.

Job responsibilities

• 3–5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility.

• Experience using customer health, product usage, and engagement data to prioritise actions and drive measurable adoption outcomes.

• Strong ability to connect product capabilities to customer business goals, HR transformation priorities, and executive-level value narratives.

• Comfortable using AI and automation tools to improve productivity, account research, customer engagement, and internal documentation.

• Experience building multithreaded relationships across various levels and functions within client organisations.

• Strong commercial acumen and experience supporting upsell and renewal strategy.

• Experience delivering adoption plans across multiple software modules and guiding technical enablement.

• Excellent communication and presentation skills, with confidence in engaging senior stakeholders.

• Familiarity with CRM, customer success platforms and project management tools.

• Experience working in complex, multi stakeholder SaaS environments is essential; HR tech experience is an advantage.

• Tech-savvy with a passion for product learning.

• Adaptable and driven, thriving in a fast-paced, high-growth environment.

• Fluent in English.

Job benefits

• Cash allowance for health insurance

• Annual vision allowance

• 25 days annual leave

• Annual UnMind subscription and wellness benefits

• Travel support (cycle scheme and season ticket loans)

• Hybrid working from day 1

• Work from home allowance - to get your home office set up!

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

• 2 Social Impact days per year for volunteering

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• Pension scheme auto-enrolment from day 1

• Fun company and team social events (locally and virtually with our global teams)

• We love birthdays - take the day off and receive a special gift