Enterprise CSM
Role Overview
Manage enterprise customer accounts, renewals, retention, and growth for LocalStack’s SaaS platform.
The role works with engineering stakeholders and partners across Technical Account Management, Sales, and Product.
Key Skills for This Role
Full Job Posting
About LocalStack
LocalStack provides a local cloud development platform and secure local sandboxes that simulate cloud environments.
The platform helps software teams and AI agents identify risks and ship reliable applications to the cloud.
Customers range from SMBs to Fortune 500 companies; the company has a globally distributed team.
Role overview
Manage enterprise customer accounts, renewals, retention, and growth for LocalStack’s SaaS platform.
The role works with engineering stakeholders and partners across Technical Account Management, Sales, and Product.
Responsibilities
- Maintain gross revenue retention above 90%, forecast renewals, and address risks well before renewal.
- Manage and onboard a full book of accounts, with a target book of 20–30 accounts.
- Increase adoption of advanced features such as CI integration and Cloud Pods within engineering workflows.
- Identify additional teams and use cases, including Azure and Snowflake, and drive adoption of product releases.
- Maintain clear account success plans and coordinate with Technical Account Management, Account Executives, and Product.
- Contribute to improvements in customer success playbooks and KPIs.
Experience and qualifications
- Bring 5+ years of customer success or account management experience at a SaaS company, including 2+ years managing enterprise clients.
- Have managed stakeholders from individual engineers through engineering managers and directors.
- Have led renewals through procurement, including commercial terms, pricing conversations, and negotiation.
- Demonstrate strong customer retention and adoption results.
- Be technically curious and familiar with cloud infrastructure, CI/CD workflows, and developer tooling; coding is not required.
- Use AI tools such as Claude in day-to-day work and be open to piloting new AI and customer success tools.
- Developer-tooling or DevOps-focused SaaS experience is preferred; high-growth startup or scale-up experience is also preferred.
- Familiarity with HubSpot or another CRM platform is expected in the role description.
Workplace
- The description lists fully remote work among the role benefits.
Benefits
- Benefits listed include private medical coverage, a 401(k), an annual company retreat, unlimited paid time off, and a remote work arrangement.
Compensation
- The description lists a compensation range of $130K–$210K without stating a pay cadence.
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