Enterprise Apps Support Analyst
Role Overview
Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst in Tampa, Florida. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.
Key Skills for This Role
Full Job Posting
Summary
Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst in Tampa, Florida. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.
Essential Functions
Field incoming incidents and problems from end-users
Fulfill end-user service requests for enterprise applications
Record and document problem-solving processes
Communicate application problems to key stakeholders
Test fixes and ensure problem resolution
Maintain and enhance performance of enterprise software
Identify and learn enterprise software applications
Coordinate departmental training needs
Support testing of new software applications
Position Qualifications
- Bachelor’s Degree in Computer Science or related field
- Minimum of 5 years of IT experience
- Experience with ERP systems, preferably Microsoft Dynamics 365
Skills
- In-depth knowledge of enterprise applications
- Strong understanding of Microsoft Dynamics modules
- Ability to prioritize tasks in high-pressure environments
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal abilities
About Signode
Global provider of transit packaging solutions for end-of-line operations and product protection.
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