Enterprise Applications Analyst

Role Overview

Responsibilities

• Deliver operational and project-based support for NetSuite, Jira, HubSpot, and Power BI.
• Develop and maintain custom solutions using JavaScript, Python, and other scripting languages.
• Resolve user incident tickets and fulfill service requests within applicable service levels.
• Follow the corporate change process for all application and system changes.
• Research software and hardware products for strategic application planning.
• Analyze requirements, identify conflicts, and prioritize requirements with project teams.
• Write functional requirement specifications using standard templates and industry standards.
• Assist with operational-level and vendor agreements.
• Maintain application configuration documentation.
• Provide subject matter expertise and ad hoc training to IS and business teams.
• Create specifications, diagrams, charts, and prototypes for developers and project teams.
• Support rollouts, enhancements, data integrity work, reporting, and data analysis.

Qualifications

• Experience with databases.
• Programming or scripting knowledge in PowerShell, JavaScript, or Python.
• A degree, diploma, or certification in Computer Science or Information Systems; a bachelor's degree is preferred.
• Two to four years of experience supporting server-based and software-as-a-service applications.
• In-depth knowledge of one or more CRM, document management, reporting, sales, marketing, or development applications.
• Experience with development or scripting languages, requirements analysis, and systems analysis processes.
• Experience working within a defined Project Lifecycle Management framework.
• Ability to create technical and user-friendly documentation.
• Willingness to work after hours for production changes and participate in an on-call rotation if required.

Workplace

• The role is based in the employer's downtown Calgary office.

Compensation and Environment

• The employer offers a competitive total compensation package, unique perks and benefits, and an open, collaborative working environment.