Enterprise Account Manager

Work arrangement

• The role is hybrid and requires an average of two days per week working from an HPE office.

Role overview

Responsibilities

• Connect customer KPIs and business priorities with IT solution plans and communicate value to customer executives.
• Identify and translate customer challenges into IT opportunities; build pipeline and drive deals to closure.
• Develop customer relationships with executives, influencers, and decision makers.
• Build partner relationships and govern the partner network for the account.
• Maintain expertise in IT technology and present relevant trends, HPE portfolio offerings, and customer references.
• Lead the extended account team, establish governance, and provide feedback to team members and managers.
• Coordinate across HPE organizations to improve customer experience, satisfaction, and loyalty.

Education and experience

• Typically 6–10+ years of account management experience.
• University or bachelor’s degree preferred, or equivalent experience; engineering or technology education, an advanced degree, or MBA desired.
• IT industry experience preferred; IT department or customer-side experience is a plus.

Knowledge and skills

• Strategic planning, sales execution, pipeline development, and account business planning.
• IT industry acumen and knowledge of HPE products, solutions, services, value propositions, and differentiators.
• Team leadership in complex matrix organizations, including dispersed and indirect contributors.
• Relationship building, active listening, two-way communication, influencing, and negotiation.
• Business acumen, financial report interpretation, operational excellence, continuous learning, and integrity.