Enterprise Account Management Freight Forwarding SaaS
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Key skills for this role
About the Role
Drive strategic customer acquisition and account growth for Freight Forwarding SaaS, focusing on enterprise account management and customer success.
Key Skills for This Role
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Role Overview
We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.
The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.
Enterprise & Business Development
- Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
- Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
- Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
- Build and manage enterprise pipeline to achieve revenue and growth targets.
- Collaborate with implementation and product teams for smooth customer onboarding and transition.
Enterprise Account Management
- Manage strategic enterprise accounts and build strong
- elationships with CXOs, business heads, and operational stakeholders.
- Drive customer retention, renewals, and long-term account growth.
- Identify upsell and cross-sell opportunities across business units and regions.
- Conduct periodic business reviews and strategic account planning sessions.
- Act as trusted advisor and primary escalation point for key customers.
Customer Success & StakeholderCoordination
- Ensure successful adoption and utilization of the SaaS platform.
- Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
- Capture customer feedback and collaborate internally for continuous product and service improvement.
- Monitor customer health, engagement, and satisfaction metrics.
& Experience
- 8 15 years of experience in:
• Customer Relationship & Revenue Management
- Strong expertise in:
• Shipment Lifecycle, Documentation & Billing
- Proven experience handling large enterprise customers across India and Middle East markets.
- Strong track record in:
- Customer acquisition
- Account growth & retention
- Revenue ownership
- Strategic relationship management
- Excellent communication, presentation, negotiation, and stakeholder management skills.
Preferred Qualifications
- Bachelor s degree in business, Logistics, Supply Chain, or related field.
- Experience working with Freight Forwarding ERP / SaaS platforms.
- Exposure to digital transformation projects within logistics and supply chain organizations.
Key Success Metrics
- Enterprise customer acquisition
- Revenue growth and account expansion
- Customer retention and renewals
- Strategic account development
- Customer satisfaction and adoption rates
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