Enrollment Systems & Operations Coordinator

Primary Responsibilities

• Systems & User Support • Serve as first-level support for enrollment systems support tickets, service requests, and routine user questions. • Troubleshoot basic system and process issues using established procedures and escalate complex issues to the appropriate system owner or subject matter expert. • Support user account setup, access changes, and permission requests in accordance with established procedures. • Assist users with navigating enrollment systems, processes, and available resources. Data & System Administration • Perform routine data updates, corrections, imports, and system maintenance under guidance. • Support ongoing data quality efforts by identifying incomplete, inconsistent, or inaccurate records. • Monitor scheduled integrations, automated workflows, communications, and other system processes and report failures or unexpected behavior. • Complete recurring system administration tasks according to established schedules and procedures. Admissions & Enrollment Operations • Coordinate back-end logistics for admissions events, campus visits, applicant interviews, and other enrollment activities. • Support event setup, scheduling, registration management, participant communications, and post-event data processing. • Assist with recurring admissions and enrollment operational processes during high-volume periods. • Coordinate with Admissions and other enrollment teams to ensure operational tasks are completed accurately and on schedule. Documentation & Process Support • Follow established standard operating procedures (SOPs) for routine operational activities. • Assist with creating, reviewing, and maintaining process documentation, knowledge articles, and training resources. • Identify outdated documentation, recurring issues, or opportunities to clarify existing processes. • Support implementation and testing of process or system changes as assigned. Reporting & Coordination • Prepare basic operational reports and support the development and maintenance of dashboards and data visualizations used to monitor enrollment operations and performance. • Maintain task logs and other operational tracking tools. • Communicate clearly with stakeholders regarding requests, issues, timelines, and next steps. • Route requests to the appropriate team member or functional owner when additional expertise or decision-making is required. Minimum Qualifications • Bachelor's degree or equivalent combination of education and relevant professional experience. • Strong organizational skills and attention to detail. • Demonstrated ability to learn new technology, systems, and processes. • Strong written and verbal communication skills. • Ability to follow established procedures while recognizing when an issue should be escalated. • Ability to manage multiple tasks and priorities in a deadline-driven environment. • Proficiency with common workplace technology, including Microsoft Office or comparable productivity tools. • Customer service and problem-solving orientation. • Ability to translate user questions into clearly defined operational or system requests. • High degree of accuracy when working with records and data. • Ability to maintain confidentiality and appropriately handle sensitive student information. • Ability to work collaboratively across functional teams. • Curiosity and willingness to learn how systems and business processes work together. • Ability to recognize patterns, recurring issues, and opportunities for operational improvement. Preferred Qualifications • Experience in higher education, admissions, enrollment management, student services, or related environment. • Experience working with CRM, student information, event management, ticketing, or workflow automation systems. • Experience working with data entry, reporting, or data quality processes. • Familiarity with process documentation, SOPs, or knowledge management. • Interest in developing skills in business analysis, systems administration, automation, data analysis, or process improvement.
• Naropa recognizes the following holidays throughout the year: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Fall Break, 4th Thursday and Friday in November, and Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s.
• Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, and a variety of voluntary, employee-paid supplemental insurance plans.
• A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan.
• Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only.
• All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
• The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
• Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.
• Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.