Enrollment Advisor

The Enrollment Advisor is the single named person a family talks to from the moment they sign up until their student is fully enrolled and funded. You own a book of families in an assigned state territory and you carry them all the way through.

In your first 90 days you will take ownership of a live book of families, many of them mid-process with real state deadlines in front of them. This is not a role you ramp into quietly. The families in your territory are waiting on someone right now, and you will be that person by week two.

You will also help build the function itself. The enrollment advisor cadence, the state playbooks, and the territory model are all being built as we hire. What you learn on the phone in month one shapes what the team runs in month six.

Speed to first contact on new family signups

Enrollment task completion rate within your book

Days from signup to fully enrolled

Cadence completion, measured as every family worked all the way through, not partially

Aging in your territory's approval queue

Data quality and disposition accuracy in HubSpot

1 year + in a phone-forward role carrying a number: inside sales, admissions, SDR, or enrollment

Comfortable dialing families who did not expect the call, every day, without needing to be told

A clear, brief writer in text and email. One ask per message, no fluff

You run a CRM as a discipline, not a chore. If it is not logged, it did not happen

You handle seasonal volume spikes without dropping process

You take feedback as information, not as a verdict

You care that a family gets across the line, not that you sent the follow up

You are hungry. You do not wait to be assigned work. You find the gap and close it, and you are already looking at the next one before anyone asks

You are humble. You share credit, you own the miss, and you take coaching as information you can use. Confidence and humility are not in tension for you

You are smart with people. You read a parent's hesitation before they say it out loud, and you adjust

You take extreme ownership. When something falls through, your first question is what you missed. Not the queue, not the process, not the parent

You care about this. You believe parents should be the ones deciding how their kids learn, and you want to spend your day making that possible

You finish. The follow up that nobody would notice you skipped is the one you make anyway

You are joining the Enrollment team at the ground floor. This function is being built now, which means you will have real input on cadence, territory design, and how we work with Processing and Marketing. You will own your states end to end

Manager of Enrollment Advisors- Dalton Hensley

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.