Engineering Manager, Enablement

Who we are and What we do:

Qualifications

• TO THE TEAM
• Proven experience running one or more flavours of engineering enablement, such as platform engineering, DevOps/SRE, or data engineering
• Proven experience managing engineering teams: coaching, mentoring, performance management, and setting individual and team goals (min 3 yrs of people leadership experience)
• Prior hands-on engineering experience in an enablement domain, with working knowledge of cloud infrastructure, CI/CD, observability, web application development, and/or modern engineering practices
• Experience owning intake, prioritization, and capacity planning without a dedicated Product Manager
• You thrive at the intersection of team trust and stability and roadmap flexibility: you build steady rhythms and strong teams, and you adapt plans when priorities shift
• Experience leading teams that are on call, including incident response, playbooks, and blameless reviews
• Comfortable working directly with Enterprise clients and their technical teams
• Effective at nurturing relationships and managing multiple stakeholders across different teams
• Someone who is genuinely passionate about our CHEERS values and is committed to living them out every day
• Driven by the value that 'how we win matters' and a passion for building inclusive, collaborative teams that put people first
• A curiosity for innovation: We're looking for someone who loves to learn and elevate their skills with new technology, particularly AI/LLMs
• You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems
• We value continuous learning and our ideal candidate has a proven track record of innovating and pushing the boundaries of what's possible
• This posting is for a vacant full-time permanent position. The expected hiring range for this role is $150,000 - $185,000.
• The base salary for this position is listed to support candidates to align themselves within the target range. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector, alongside a review of our internal compensation framework to ensure pay equity across the company. Note that ranges may evolve over time. We aim to provide a fair offer and hire within this specified range. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration. Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.).
• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.
• Ability to do your job in a supported, but flexible environment
• Supported professional development, learning, & career opportunities - be supported in your growth journey!
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• Work in a team big enough for growth but lean enough to make a real impact
• A full range of benefits to keep you happy & healthy;
• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
• Virtual mental health and EAP platform
• WealthSimple GRSP & Matching
• Annual Wellness Benefit ($1000 per year)
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy on each paycheck
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
• A People First Company - 4.2 rating on Glassdoor
• " Most Admired Corporate Cultures " (2024) and ranked #22 in " Best Workplaces in Canada " (2025) in company size category
• Vision
• To create a world where time is well spent.
• Mission
• To optimize your branch performance in order to drive growth, increase productivity, and deliver exceptional customer experiences.
• Values
• C ollaboration. H onesty. E mpathy. E levate. R esilience. S ervice Excellence.
• Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.
• Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.
• Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.
• Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are always made by humans. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process.

Preferred Qualifications

• Experience leading more than one enablement discipline simultaneously is a nice to have
• Experience in fintech, banking, enterprise SaaS, or platform/API-based products is a nice to have