Engineering Manager, Conversational AI

Position overview

Responsibilities

• Build, review, and ship software alongside the team, and continually improve AI-enabled development workflows.
• Use Claude Code and other LLM harnesses in planning, development, review, and release.
• Partner with product management, data teams, and the AI Architect on an executable roadmap tied to acquisition and retention goals.
• Deliver scalable architecture and product features using React, TypeScript, and AWS.
• Recruit, mentor, and grow engineers; maintain observability, stability, and rigorous quality benchmarks.
• Promote in-person collaboration at the Toronto office Monday through Wednesday.

Qualifications and skills

• At least 3 years of formal engineering management experience leading engineers.
• Experience changing team practices through AI tooling and explaining which practices were dropped and why.
• Backend service experience with TypeScript or Python, Postgres, AWS, and Kubernetes; ability to build APIs and contracts for agentic workflows.
• Hands-on experience with LLM and agentic systems, including prompt design, tool/function calling, multi-step reasoning, and evaluation.
• Track record delivering customer-facing SaaS products focused on growth, conversion, and user experience.
• Ability to communicate complex technical and AI trade-offs to leadership and cross-functional partners.
• Experience building and shipping LLM-based products used by end users.

Compensation

• Compensation range stated as CAD 154,000–205,000; no pay cadence is specified.

Benefits

• Benefits include flexible time off, parental leave, health and dental insurance where applicable, retirement savings, and an employee incentive plan.