Engineering Manager - APAC

Responsibilities

• People Leadership and Team Development
• Manage, coach, and develop a team of technical implementation resources across APAC.
• Set clear expectations, priorities, and ways of working for engineers involved in customer implementation, integration, and escalation activities.
• Build technical capability through mentoring, knowledge sharing, structured feedback, documentation, and practical guidance.
• Create an environment where team members take ownership, collaborate across regions, and continuously improve implementation quality.
• Support hiring, onboarding, performance discussions, workload planning, and capability development for the APAC engineering team.
• Technical Implementation Leadership
• Provide technical leadership across customer implementations of Solventum HIS applications in Clinician Productivity Solutions and Revenue Cycle.
• Guide implementation teams on configuration, integration, deployment, troubleshooting, and supportability decisions.
• Ensure implementation approaches are aligned with product capabilities, approved patterns, security expectations, and operational support requirements.
• Help the team identify gaps between customer requirements and current product capabilities, and drive structured resolution through configuration, workaround, or product escalation.
• Review technical implementation artefacts, customer-specific designs, integration assumptions, and go-live readiness where appropriate.
• Customer and Stakeholder Engagement
• Represent Solventum Engineering in customer discussions, project governance forums, escalation meetings, and technical decision-making sessions.
• Communicate clearly with customer technical teams, IT leadership, operational stakeholders, and executive sponsors, including C-level stakeholders where required.
• Translate complex technical topics into clear business, delivery, and customer impact language.
• Maintain a customer-focused approach while protecting implementation quality, supportability, security, and product boundaries.
• Partner with Sales, Implementation and Adoption, Support, Product, Cloud Operations, Security, and Compliance teams to resolve customer needs and delivery risks.
• Escalation, Risk, and Delivery Governance
• Act as an escalation point for complex implementation issues, technical risks, cross-system failures, and customer-impacting delivery challenges.
• Drive structured issue resolution by coordinating the right technical, product, support, and delivery stakeholders.
• Ensure risks, assumptions, constraints, and technical decisions are documented and communicated clearly.
• Support prioritisation decisions by providing practical assessment of customer impact, delivery impact, supportability, and technical complexity.
• Promote consistent use of delivery processes, technical documentation, Jira, Confluence, and other shared engineering practices.
• Hands-on Technical Contribution
• Contribute directly to implementation and troubleshooting activities when team capacity, urgency, or complexity requires it.
• Review logs, configurations, integration flows, technical documentation, and issue evidence to support diagnosis and decision-making.
• Support customer workshops, technical discovery, go-live preparation, and post-go-live issue resolution.
• Use practical technical judgment to help the team move from problem definition to actionable resolution.
• Stay close enough to the technology to mentor engineers effectively and make informed escalation decisions.
• Your Skills and Expertise To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications:
• Bachelor’s degree in IT, Computer Science, Engineering, Healthcare Informatics, or a related technical field, and significant experience in healthcare IT, technical implementation, engineering, solution architecture, or technical services leadership.
• Proven experience managing or leading technical resources in a customer-facing delivery, implementation, engineering, support, or professional services environment.
• Strong technical background with the ability to understand, challenge, and guide implementation decisions across applications, integrations, infrastructure, security, and operational support.
• Experience working with enterprise healthcare customers, including technical, operational, and executive stakeholders.
• Ability and willingness to contribute hands-on to technical delivery, troubleshooting, documentation, and escalation activities where required.
• In addition to the above requirements, the following are also required:
• Strong people management skills, including coaching, prioritisation, delegation, performance management, conflict resolution, and team development.
• Ability to quickly grasp new technical concepts, products, workflows, and implementation patterns.
• Strong understanding of healthcare IT environments, healthcare interoperability, and customer implementation realities.
• Experience with integrations, APIs, identity and access management, networking concepts, cloud or SaaS delivery models, and secure implementation practices.
• Excellent communication skills with the ability to explain technical risks, trade-offs, and recommendations to both technical and non-technical audiences.
• Additional qualifications that could help you succeed even further in this role include:
• Experience with Solventum HIS, clinical documentation, coding, revenue cycle, or similar healthcare application portfolios.
• Knowledge of HL7 v2, FHIR, CDA, DICOM, EHR/EMR integrations, hospital workflows, or clinical coding workflows.
• Experience leading distributed or regional teams across multiple countries, cultures, time zones, and customer environments.
• Experience with Jira, Confluence, technical documentation standards, operational dashboards, and structured project governance.
• Familiarity with cloud platforms, security reviews, data privacy expectations, and compliance constraints in healthcare environments.
• Key Attributes for Success
• People-first leader who builds trust, develops capability, and creates clarity for the team.
• Technically credible manager who can challenge assumptions without needing to be the deepest specialist in every product area.
• Customer-focused operator who understands that implementation success requires both technical correctness and a strong customer experience.
• Pragmatic problem solver who can balance urgency, quality, supportability, and product constraints.
• Hands-on leader who is willing to step into the work when the team is small, the issue is complex, or the customer situation requires direct support.
• Work location: Remote
• Travel: May include domestic and international travel within APAC based on customer, team, and business needs.
• Relocation Assistance: May be authorized.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
• Supporting Your Well-being
• Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Diversity & Inclusion
• () We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
• By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business:: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.
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