ENGINEERING HEAD L1

Role Purpose The purpose of the role is to drive and improve delivery for domains within the product portfolio by creating the appropriate culture and driving the necessary development delivery to enable partner and client satisfaction

Do

Strategize and deploy long-term business capability roadmap for the Product/ IP

Keep abreast of the technology trends and the upcoming skill sets in the industry

Prepare the Product development roadmap by defining the team structure, roles and skill sets required

Highlight investment requirements, if any, as well as the ROI on the investment for the new product development

Support the branding/ marketing initiatives to ensure right positioning of the product/ IP by:

Participating in industry forum

Driving demos by the technical to showcase product/ IP capability to potential clients

Working with Delivery partners to ensure effective product positioning at various platforms/events

Creating collaterals and marketing documents to be shared with the upcoming clients

Lead cross functional elements (Development, QA, Information Development, Infrastructure and L3 Support) to manage the full product life cycle

Lead and drive a culture of continuous improvement through enhancements in the product to keep the product relevant in the market

Review feedback from customers and partners to identify opportunities for enhancements

Drive the innovation focus within the team to drive product enhancement through

Incremental process improvement

Increased use of automation and new technologies for effectiveness

Ideas and PoCs for new derivative products

Develop the quarterly product enhancement plan synthesizing the above inputs

Lead initiatives across development and infrastructure for the product enhancements

Drive product enhancements as per plan through

Bi-weekly Manager Meeting for assessment

Trial potential improvements and assess results

Broadcast, if successful

Review and update the quarterly plan to incorporate any changes in the product strategy

Prioritize enhancement initiatives by balancing the urgent versus important requirements from the clients/ partners

Report Development status to Wipro business at a monthly or appropriate interval

Report Development status (Release Plan, top level risks/ issues, process initiatives etc.) to Business Partner at a fortnightly or other agreed interval

Ensure and review the Information Development Document (IDD) are prepared accurately, timely and as per quality standards

Drive consistency in delivery for various products across clients

Oversee the validation and delivery of appropriate roadmap content

Interact with key clients/ partners to seek feedback on delivery

Maintain and review all Level 3 support metrics within the appropriate ranges such as CritSits, PSIRTs, APARs, Skills Cases and NPS (Net Promoter Score)

Manage complex customer escalations, potential risks or early warning signs on the delivery thereby driving high NPS score

Develop team structure with right skills and support them in executing product strategies

Drive capability development within the team through various training initiatives

Ensure fortnightly cross team Product training sessions are conducted to enhance product understanding (ITNM and ITNCM, Level 3, Level 2 etc.)

Drive Technical Level Training initiatives across team to enhance general skills (prompting new technologies, innovation etc.)

Lead and review evaluation at the end of Sprint Demo s / Technical Sessions for new hires to assess their readiness (product understanding, level of confidence) to conduct these sessions independently

Ensure compliance on the mandatory Wipro training for the team

Team Management

Resourcing

Hire adequate and right resources for the team

Talent Management

Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

Build an internal talent pool and ensure their career progression within the organization

Manage team attrition

Drive diversity in leadership positions

Performance Management

Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

Ensure that the Performance Nxt is followed for the entire team

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder

Deliver

No. Performance Parameter Measure 1. Client Support No. of Critical Situations Open. Range of Skill case backlog Range of APAR backlog All PSIRTs addressed in a timely manner 2. Development Velocity Releases going out in all areas at a 3 to 6 months cadence, depending on effectiveness 3. Attrition % attrition of established recruits (retention of employees with more than 1 year of experience within team) 4. Infrastructure Define a range of infrastructure metrics required to be achieved to support the team and maintain within range

Mandatory Skills: AI Native Litigation as a Service.

Experience: >10 YEARS.

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