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Engineer Software IT Sr

Clean Harbors
Pune, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Qualifications

  • Bachelor’s degree in computer science or related job experience
  • 5+ years related Helpdesk support experience as L1 support in 24/7 model • Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
  • Windows 10 Installation and troubleshooting experience
  • O365 administration and troubleshooting experience
  • Proficiency in windows and system patch/update
  • Experience supporting users remotely using remote admin tools
  • Experience working with incident management ticketing tools
  • Good working knowledge on active directory for user and access management
  • Should have experience handling escalation from L1 team and team management
  • Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
  • Excellent communication skills (Speak/Read/Write)
  • Strong troubleshooting/problem solving/Analytical skills.
  • Ability to work in present solutions based on technical knowledge and past experiences.
  • Ability to work independently with minimal supervision; self-motivated
  • Ability to work in a group including peers, senior/junior staff and external vendors when needed, lead projects and achieve target dates.
  • 5+ Years
  • Shift: 24/7 Shift Rational (5PM-7AM)
  • 5+ years related Helpdesk support experience as L1 support in 24/7 model

Responsibilities

  • Attend users call to provide technical support to all employees based out IN US and Canada related to IT
  • Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
  • Provide daily support to users having issues with computer hardware, software, and applications
  • Provide support related to network and VPN connectivity
  • Authenticate users and help them to unlock and rest their account and password
  • Support users related to O365 issues like Outlook, Teams
  • Configure new printer and support users to fix the issue
  • Configure Apple devices and help users to configure applications on phone
  • Create ServiceNow tickets for calls received and close it with resolution
  • Update and close open tickets as per defined SLA
  • Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Preferred Qualifications

  • Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
  • Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus

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