Engineer - Service Desk
Skills
About This Role
Job Description
:**Education Qualification :**
Skills
Primary -> Technology \| End User Issues \| Printer+Scanner+Outoook+MS Office+Applications \| 1 - Aware
Certification
Technology \| IT Certifications \| HDI Certification \| ITIL Foundation
Details
1.
Handle incoming calls, emails and chat from the user may require working on rotational shift
2.
Ability to comprehend end users from International locations over the phone
3.
Recording, classifying and prioritizing tickets
4.
Providing initial support and troubleshooting based on Knowledge Base articles
5.
Taking a remote of an end users? machine if required while troubleshooting
6.
Routing requests to the appropriate support groups\\ third party suppliers when tickets are not resolved during initial support
7.
Monitoring the status and documenting the progress towards resolution of all open tickets
8.
Keeping affected users informed about the progress.
9.
Resolution confirmation and closure of tickets within the SLA
Technical Skills
1.
Basic troubleshooting on different versions of Windows OS.
E.g., Windows XP.
Windows 7, Windows 10 and Windows 11
2.
Understanding of desktop applications, installation and uninstallation
3.
Ability to support users in business applications based on SOP?s
5. Troubleshooting Desktop/Application remotely
6.
Ability to carry out Disk management, Disk Encryption, Wireless configuration
7.
Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
8.
Ability to Install and configure email client, troubleshoot connectivity issue
Backup and Recovery:
1.
Technical understanding of native backup management tools and different types of backups.
2.
Ability to provide SOP based support for configuring and troubleshooting backup related issues
3. Basic Networking
Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)
Location
:
Created On
:
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Engineer - Building Technology Systems
WSP in the Middle East · Riyadh
Job Description WSP in the Middle East are looking for a competent, passionate and driven Senior/Principal Engineer (ICT & Security) to step into the role of Acting BTS Lead on some of the region’s most high-profile proj
Skills
Senior Engineer - QA/QC
WSP in the Middle East · Riyadh
Job Description Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more tha
Skills
Telecom Engineer - Fibre Optic Network
AtkinsRéalis · Riyadh
Overview Oversee telecom infrastructure supporting BRT operations, ensuring mission-critical communication systems perform reliably. Your role Supervise fiber optic networks, CCTV, public address, radio, and SCADA syste
Skills
132kV HV UG Cable + OHTL Engineer - Electrical
Danway Electrical & Mechanical Engineering LLC · Jeddah
Supervise 132kV HV underground cable and transmission line activities, ensuring compliance with standards, managing site operations, and resolving technical issues.
Skills
Construction Engineer - KSA National
Mace · Riyadh
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us o
Skills
Yesterday
Apply Now↗Apply Now ↗Splunk Solutions Engineer - Saudi
Cisco · Riyadh
Meet the Team Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, pass
Skills
2 days ago
Apply Now↗Apply Now ↗Splunk Solutions Engineer - Saudi
Cisco · الرياض
Meet the Team Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, pass
Skills
2 days ago
Apply Now↗Apply Now ↗Biomedical Engineer - Digital Sales Representative
Global Innovative Medical Technologies · جدة
If you are looking for a career with great opportunities to grow, learn and to be innovative then submit your CV today with the job code to human-resources@gimt-canada.com Thank you for your interest in our career opport
Skills
2 days ago
Apply Now↗Apply Now ↗Senior Structural Bridge/Tunnel Engineer - 100% (m/f)
ARX | smart minds · Riyadh
ARX is a global network of specialists in engineering, design, and architecture. Our team offers 360° consulting, project management, and technical services in: airports, bridges, buildings, cableways, digital innovation
Skills
2 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required