Engineer - Mobile Service Platform (Space42)
Skills
About This Role
About Us
Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space.
Established in 2024 following the successful merger between Bayanat and Yahsat, Space42’s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.
Our vision is to pioneer beyond today for humanity to experience a better tomorrow.
Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth.
We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.
For more information visit: www.space42.ai, follow us on X and Instagram @Space42ai
Overview
Ensure stable and efficient operation of mobile service platform systems by performing daily operations, maintenance, troubleshooting, and supporting system upgrades.
The role ensures high service availability and quality for voice and packet services.
Responsibilities
- Perform daily operations and first-level maintenance of ground systems (hardware and software).
- Monitor system performance, analyze reports, and identify anomalies.
- Investigate and resolve faults in voice and packet networks, including Packet and Voice Gateways.
- Escalate complex issues to vendors and follow through to resolution.
- Support system upgrades, installation, testing (RTB and live), and commissioning of new systems.
- Coordinate with vendors and internal teams (Technology, Operations, Customer Care).
- Generate daily, weekly, and monthly reports and maintain system records and inventory.
- Perform preventive maintenance and ensure regular system backups.
- Provide 24/7 on-call support and respond to emergencies.
- Support CAB activities and ensure proper documentation and knowledge transfer.
- Maintain high system availability and service quality.
- Ensure timely resolution of incidents and faults.
- Support smooth implementation of upgrades and new services.
- Maintain accurate operational records and reporting.
- Take immediate action on operational faults within defined procedures and escalate critical issues with recommendations.
- Highly technical telecom operations environment requiring coordination with internal teams and external vendors. Involves multinational collaboration and on-call responsibilities.
Qualifications
- Bachelor’s degree in Telecommunications, Electrical Engineering, or related field.
- 2–5 years of experience in telecom operations.
- Knowledge of GSM/2G and basic 4G (RAN, eNodeB).
- Understanding of voice and packet networks.
- Strong troubleshooting, analytical, and reporting skills.
Our Benefits & Perks
Competitive compensation packages and comprehensive medical insurance to support you and your family.
Wellbeing-focused initiatives and resources designed to enhance your personal and professional life.
Access to exclusive discount programs, offering savings across various lifestyle and leisure experiences across the UAE.
What Makes a Great Fit
If you are performance-driven and possess an inquisitive mind with the agility to navigate ambiguity, you will thrive here.
At the heart of the Space42 community is a bias for action and a passion for developing innovative, efficient space services through AI-driven smart solutions that drive technological advancements and create a better tomorrow.
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