Engineer

Shift: 24/7 rotational shifts including weekends and holidays Key Responsibilities : · - Provide 24/7 L2/L3 support for Windows server infrastructure.· - Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).· - Resolve performance problems related to CPU, memory, and disk I/O.· - Manage Active Directory users, groups, and policies.· - Fix authentication and account lockout issues.· - Apply and troubleshoot Windows Updates and patches.· - Monitor and restore backups; resolve backup failures.· - Support Hyper-V and virtual machine issues.· - Review logs and perform root cause analysis.· - Maintain documentation and update knowledge base.· - Identify vulnerabilities and perform remediation.· - Build and configure Windows Servers following CIS benchmarks.· - Act as escalation point for IT Service Desk.· - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform. · - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).· - Conduct regular backup and restore drills every 90 days.· - Collaborate with infrastructure architecture, application, database, and network teams. - Handle JIRA ticket lifecycle including creation, updates, and closure.· - Support scheduled change windows and execute planned upgrades.· - Participate in managing major business outages during weekends and holidays. Qualifications · - Bachelor’s degree in Computer Science, Information Technology, or related field.· -3 years below of experience in Windows Server administration and operations.· - Strong knowledge of Active Directory, Hyper-V, and backup solutions.· - Experience with automation tools such as Ansible and Terraform.· - Familiarity with SCCM, Intune, Trend Micro, and Tenable.· - Excellent troubleshooting and analytical skills.· - Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.· - Willingness to work in 24/7 rotational shifts including weekends and holidays