Engineer Carrier Contact Center
Skills
About This Role
Overview
To Provide support for running 24/7 Carrier Contact Center for Technology/IT Operations as an interface between external Carrier Partners, Business (Customer operations, IT, Commercial units) and Technology Operations.
The nature of position includes supporting communication for technical coordination, Site Access Management, Escalation, Change and SLA management.
The job requires intensive and effective interaction and communication within du internal teams and external partners, the job owner has to have a broad knowledge about Network Operations and about operational processes, SLAs and procedures
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To Provide support for running 24/7 Carrier Contact Center for Technology/IT Operations as an interface between external Carrier Partners, Business (Customer operations, IT, Commercial units) and Technology Operations. T
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