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Engine Field Service Technician - Level II

Cummins Inc.
Ahmedabad, IND
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
Power BI

Full Job Posting

Qualifications

  • Candidate should have minimum 5 years of field experience.
  • Should have 3yrs Diploma in Electrical & Electronics
  • Should have basis computer knowledge ( able to work on MS office( i.e Word, Excel, Advance Excel, Power point, Power BI. Etc)
  • Should have good communication skill ( Verbal & written)
  • Should have experience on Cummins engines with good knowledge of Cummins software tools (i.e. INSITE, INPOWER, C-View Etc,)
  • Should have good troubleshooting skill.
  • Should be comfortable with travelling & relocations across India.
  • More weightage for working experience of constructions, infra & Marine equipment.

Responsibilities

  • Key Competencies
  • Customer Focus: Builds strong customer relationships and delivers timely, customer-centric service solutions.
  • Effective Communication: Communicates technical information clearly and adapts communication to different customers and stakeholders.
  • Diagnostics & Problem Solving: Translates customer complaints into structured troubleshooting plans and uses appropriate diagnostic methods to identify root causes.
  • Technical Knowledge: Understands the interaction of mechanical and electrical engine systems and applies technical information to diagnose and resolve issues.
  • Electronic Service Tool Application: Effectively uses electronic service tools, diagnostic software, and specialized equipment to troubleshoot and maintain products.
  • Product Repair & Maintenance: Performs repairs and preventative maintenance in accordance with established procedures, quality standards, and repair guidelines.
  • Service Documentation: Accurately records customer, equipment, diagnostic, repair, and service information in the required systems.
  • Technical Escalation: Recognizes when additional technical support is required and provides complete troubleshooting information to enable efficient resolution.
  • Health & Safety: Demonstrates proactive safety behaviors and follows all applicable HSE requirements and workplace standards.
  • Manages Complexity: Effectively evaluates technical information and uses available resources to resolve service issues.
  • Self-Development: Actively develops technical and professional capabilities through training, coaching, and on-the-job learning.
  • Values Differences: Respects diverse perspectives and works effectively with customers and colleagues from different backgrounds.
  • Vocational diploma/certificate from a relevant technical institution.
  • Apprentice-trained Engine Technician qualification is preferred.
  • Valid local driving permit/license.
  • Any additional licenses or certifications required for the role, including those applicable to export control or sanctions compliance, as required.
  • Basic field service or equipment maintenance experience.
  • Intermediate-level knowledge of engines and related mechanical/electrical systems.
  • Hands-on experience with engine diagnostics, repair, maintenance, or troubleshooting.
  • Ability to use mechanical and electronic diagnostic tools and interpret diagnostic results.
  • Ability to read and follow technical manuals, service publications, procedures, and repair guidelines.
  • Customer service experience with the ability to interact professionally with customers at their sites.
  • Ability to accurately complete service documentation and use relevant business/service management systems.
  • Strong problem-solving and troubleshooting skills.
  • Willingness and ability to work in customer locations and field environments.
  • Strong commitment to safety, quality, and customer satisfaction.

Qualifications

  • Vocational diploma/certificate from a relevant technical institution.
  • Apprentice-trained Engine Technician qualification is preferred.
  • Valid local driving permit/license.
  • Any additional licenses or certifications required for the role, including those applicable to export control or sanctions compliance, as required.

Skills & Experience

  • Basic field service or equipment maintenance experience.
  • Intermediate-level knowledge of engines and related mechanical/electrical systems.
  • Hands-on experience with engine diagnostics, repair, maintenance, or troubleshooting.
  • Ability to use mechanical and electronic diagnostic tools and interpret diagnostic results.
  • Ability to read and follow technical manuals, service publications, procedures, and repair guidelines.
  • Customer service experience with the ability to interact professionally with customers at their sites.
  • Ability to accurately complete service documentation and use relevant business/service management systems.
  • Strong problem-solving and troubleshooting skills.
  • Willingness and ability to work in customer locations and field environments.
  • Strong commitment to safety, quality, and customer satisfaction.

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