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Engagement Manager - Product Analytics

EXL Service
San Francisco, USA
Full-time
Senior · 7+ years experience
Hybrid
USD 150000-165000 yearly / year
Discovered 1 weeks ago
SQLPython

Full Job Posting

Responsibilities

  • Design and execute evaluation frameworks to assess product quality, accuracy, and user intent alignment
  • Define, track, and analyze KPIs and success metrics across the product lifecycle
  • Perform Product Analytics to understand customer behavior, product usage, and performance
  • Identify data, tracking, and instrumentation gaps and improve measurement capabilities
  • Develop and support A/B testing and experimentation to evaluate product strategies
  • Support data pipelines, reporting, and analytics infrastructure
  • Analyze feature adoption, engagement, retention , and product performance trends
  • Develop dashboards, reporting, and analytical insights to support product decision-making
  • Partner with Product, Engineering, Data Science, and Business teams to translate insights into actionable product improvements

Qualifications

  • Bachelor’s degree or higher in Engineering, Data Science, Statistics, Computer Science, or a related field
  • 7+ years of relevant experience in Data Science, Product Analytics, or related disciplines
  • Proficiency in SQL and Python with experience working with large-scale products or event-based datasets
  • Experience with data platforms, BI/reporting, and statistical modeling
  • Strong understanding of product performance measurement and evaluation
  • Ability to work independently, identify information gaps , and prioritize high-impact initiatives
  • Experience in working with financial institutions like banks or fintech analytics
  • Strong communication and stakeholder management skills with the ability to work across functions

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