Engagement Manager
Role Overview
The Engagement Manager provides the client-facing coordination around delivery, including onboarding, governance, reporting, scope control and commercial administration.
The role is practice-agnostic, with assignments based on engagement size, complexity and client profile rather than technology.
Key Skills for This Role
Full Job Posting
About Scale Factory
Scale Factory is an AI enablement consultancy focused on AI-first foundations and organizational transformation.
Formerly Ten10, the company combines quality engineering with AI expertise to build reliable, scalable foundations.
The role
The Engagement Manager provides the client-facing coordination around delivery, including onboarding, governance, reporting, scope control and commercial administration.
The role is practice-agnostic, with assignments based on engagement size, complexity and client profile rather than technology.
Client onboarding and mobilisation
- Coordinate onboarding, access, security prerequisites, environments, tooling and client-side logistics.
- Build and maintain stakeholder maps, communication plans and ways of working; clear readiness prerequisites with the Delivery Manager.
- Co-run kick-offs, owning the agenda, governance and ways of working while the Delivery Manager owns the technical approach and plan.
Governance and reporting
- Own milestone plans, RAID logs and dependency management based on the Delivery Manager's technical view and task plan.
- Run client status reporting, steering meetings and service reviews, and keep the agreed engagement-health record current.
- Hold weekly reviews with the Delivery Manager covering progress, risks, scope signals, resourcing, burn and client temperature; share reporting before issue.
Scope and commercial controls
- Identify scope creep early and raise change requests before unagreed work enters delivery.
- Assess plan and commercial impacts using the Delivery Manager's sizing; hand commercial negotiation to Account Management.
- Track spend against budget, drive timesheet accuracy, manage milestone and invoicing triggers, and provide inputs to WIP and revenue recognition.
- Raise resourcing demand to Delivery Operations using the practice's specified skills and shape, and flag changing demand.
Client relationships and closure
- Act as day-to-day client contact for status, scope, logistics and escalation; route technical and quality issues to the Delivery Manager and practice.
- Agree escalation positions with the Delivery Manager, keep them visible to the client and surface organic growth opportunities to Account Management.
- Run handovers, lessons learned and transitions; capture references, case-study material and outcomes, and feed improvements into delivery standards.
Key skills and experience
- PRINCE2, Agile/Scrum or PMP certification.
- Engagement or delivery management experience in a consultancy, agency or professional-services environment, running multiple concurrent client engagements.
- Confidence chairing steering meetings, delivering unwelcome news and managing senior stakeholder expectations.
- Ability to influence senior practitioners without line-managing them; technical literacy to challenge plans and converse credibly with engineers.
- Commercial acumen in scope and change control, budget tracking, invoicing and forecasting inputs.
- Structured reporting, RAID and milestone-planning discipline, with familiarity with iterative and stage-gated delivery approaches.
Location
- The source location is London, United Kingdom.
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