Engagement Manager
Role Overview
The Engagement Manager is the hands-on use-case and AI workflow expert within the post-sales organization.
The role works directly with customers to understand high-value business processes, translate those processes into practical AI use cases, and build, configure, test, refine, and deploy AI workflows in the BlueFlame platform.
This is not primarily a relationship-management or project-management role.
Engagement Managers are expected to work directly in the product and own the technical and functional execution required to take a use case from idea to a functioning, repeatable workflow.
Engagement Managers partner closely with Customer Success, Implementation/Delivery, Sales Engineering, Product, and Engineering.
Their focus is converting customer needs into usable solutions while maintaining clear scope, repeatability, and handoff criteria.
This is a hybrid position in NYC with 3 days in office (Mondays, Wednesdays and Thursdays).
Key Skills for This Role
Full Job Posting
Qualifications
- 0–4 years of professional experience, ideally in a client-facing, technical, consulting, implementation, customer success, solutions, financial services, or AI-related role.
- Strong technical aptitude and demonstrated ability to learn new software, tools, and workflows quickly.
- Ability to break down ambiguous business problems into clear processes, requirements, inputs, and outputs.
- Strong analytical and problem-solving skills, with an interest in understanding how AI can improve real-world business workflows.
- Excellent written and verbal communication skills, including the ability to work directly with customers and explain technical concepts clearly.
- Strong attention to detail and willingness to test, iterate, and troubleshoot until a workflow produces a high-quality result.
- Ability to manage multiple priorities in a fast-moving environment and take ownership of work from initial discovery through completion.
- Demonstrated curiosity, initiative, and comfort working in an environment where processes and product capabilities continue to evolve.
- The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate’s compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable. Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits. Specific details will be provided during the interview process. Datasite reserves the right to modify this pay range at any time.
- $82,900.00 - $142,000.00
- Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
About Datasite
Private global SaaS company providing M&A workflow, virtual data room, intelligence, and AI solutions to dealmakers.
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