Engagement Director, Enterprise Learning Operations
Skills
About This Role
Onsite Leadership and Operational Oversight
- Provide consistent, visible onsite leadership across enterprise learning operations environments in the UAE
- Own day-to-day operational performance, service quality, and issue resolution across multiple integrated workstreams
- Monitor real-time delivery metrics and intervene proactively to maintain service excellence
- Lead regular operational reviews with embedded leaders to ensure alignment, escalation, and accountability
- Build trust and confidence through strong, credible leadership presence with senior enterprise stakeholders
Strategic Partnership and Engagement Leadership
- Act as the senior relationship owner for a complex learning engagement, engaging senior operational and business leaders
- Shape and execute an account strategy aligned to enterprise priorities and Infopro Learning s regional growth objectives
- Lead quarterly performance and planning reviews focused on outcomes, value realization, and continuous improvement
- Identify opportunities for capability expansion, scope evolution, and long-term partnership growth
- Step in directly with hands-on advisory support across the learning lifecycle when required
Governance, Risk, and Quality Management
- Execute and maintain robust governance frameworks aligned to contractual commitments and service standards
- Chair governance forums and provide transparent reporting on performance, risks, and improvement initiatives
- Enforce quality assurance, compliance, and escalation protocols across all delivery activities
- Lead risk identification and resolution for high-impact operational or commercial issues
- Maintain clear documentation of decisions, performance metrics, and governance outcomes
Cross-Functional Integration
- Orchestrate seamless collaboration across multiple learning and operations functions
- Break down silos and foster shared accountability for enterprise outcomes
- Lead cross-functional planning to align priorities, dependencies, and resource deployment
- Ensure a consistent, high-quality experience across all engagement touchpoints
- Drive knowledge sharing and adoption of best practices across teams
Financial and Commercial Accountability
- Own financial performance for the engagement in partnership with Infopro Learning regional leadership
- Oversee workforce planning, capacity management, and resource optimization
- Establish and track KPIs, SLAs, and financial performance metrics
- Manage scope changes, commercial discussions, and contract performance
- Balance margin optimization with service quality and stakeholder satisfaction
Team Leadership and Development
- Lead and inspire a high-performing, onsite team across multiple disciplines
- Foster a culture of ownership, collaboration, and operational excellence
- Coach and develop embedded leaders through regular one-on-ones and performance feedback
- Champion talent development, engagement, and retention within the team
- Build a strong shared identity as an integrated delivery organization
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