Engagement Coordinator

About the role

Customer and contractor support

• Manages contractor onboarding and responds to inquiries about assignments, invoices, timesheets, visa letters, reporting, and conversion fees.
• Tracks furloughs and exception approvals; sends reminders about missing timesheets and assignments ending in 90 days.
• Creates visa letters for time-and-materials contractors and manages pre-ID and payroll requests.
• Responds to inbound calls, tickets, and email within service-level agreements.
• Troubleshoots supported vendor management software, resolves issues, gathers relevant information, and escalates cases as appropriate.
• Documents user interactions, recommends process improvements, and assists with peer training.

Requisition processing

• Creates and maintains electronic records and fields, including customer and cost center numbers, to support requisition setup.
• Reviews new requisition requests daily, enters them promptly and accurately in the system, and validates entries.
• Updates requisition records for changes, cancellations, and status changes in coordination with Program Managers and Advisory Consultants.

Education and experience

• Education equivalent to a US High School Diploma.
• At least two years of service-level industry work experience and/or one to three years of customer service experience or equivalent.

Knowledge, skills, and abilities

• Fluent-level English and effective verbal and written communication skills.
• Strong customer service skills, attention to detail, and ability to work in a fast-paced, dynamic environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

About the company