Energy Product Analyst - Customer Care

Position summary

Duties

• Work with account coordinators to resolve customer inquiries and concerns and maintain customer relationships.
• Identify growth opportunities and offer scalable solutions aligned with client needs.
• Contribute customer and market input to the software roadmap and software assurance guarantees.
• Participate on implementation teams, document customer requirements, and configure software applications to customer specifications.
• Represent the company in public forums and industry events; direct account coordinators or application support staff when asked.
• Act ethically and legally with colleagues, contacts, and customers.

Required qualifications

• Strong knowledge of CAISO market rules, scheduling processes, and grid operations.
• Experience navigating wholesale power markets, day-ahead and real-time markets, and congestion management protocols.
• Five or more years of hands-on experience as an energy trader, scheduler, energy risk analyst, or credit risk analyst.
• Strong interpersonal, analytical, problem-solving, planning, communication, listening, and presentation skills.
• Able to manage multiple projects, meet deadlines, and communicate credibly with stakeholders including executives.
• Accurate documentation and software configuration skills; proficiency with project management software, CRM systems, productivity tools, and Microsoft Office.
• In-depth understanding of software implementation processes and methodologies is preferred.

Leadership expectations