Endpoint Engineer - 1071

Key Responsibilities:

• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and drivers.
• Deploy and manage Mobile Device Management (MDM) solutions to secure and control mobile devices, including smartphones and tablets.
• Perform routine maintenance tasks, such as software updates, patches, and system optimizations, for both desktops and mobile devices.
• Troubleshoot desktop hardware and software issues, as well as mobile device-related problems, providing timely resolution to minimize downtime.
• Respond to user support requests and provide technical assistance to resolve desktop and mobile device issues.
• Collaborate with other IT teams to ensure seamless integration of desktop and mobile systems with network infrastructure and enterprise applications.
• Create and maintain documentation related to desktop configurations, mobile device policies, and troubleshooting steps.
• Assist in the planning and implementation of desktop and mobile device infrastructure projects, such as hardware refresh cycles and software upgrades.
• Stay current with emerging technologies and industry trends related to desktop computing and mobile device management.
• Proactively engage with leadership, stakeholders, and end users to foster a culture built on collaboration, teamwork, and continuous improvement.
• Ability to respond to and resolve after-hours events or crises.
• May have the opportunity to travel to other sites within the scope of duties.
• High School Diploma/ GED minimum
• Minimum 5+ years’ experience in heterogenous desktop and endpoint administration, with a focus on enterprise-level and geographically distributed environments.
• Minimum 5+ years’ experience and expertise in desktop imaging, deployment, and patch management including reconfiguring, pruning services, and optimizing performance.
• Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.
• Bachelor's degree in computer science, Engineering, Information Systems, or related field and/or equivalent formal training.
• Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, CompTIA A+.
• Extensive knowledge of Microsoft Intune and Defender for Endpoint. Experience working with Intune from the ground up is a plus.
• Experience with JAMF is a plus.
• Experience with ManageEngine Endpoint Central is a plus.
• Experience with virtual desktop infrastructure (VDI) technologies, such as VMware Horizon, Citrix Virtual Apps, Azure Virtual Desktop, or similar.
• Knowledge of endpoint security solutions and best practices.
• Strong analytical, problem-solving, and decision-making skills with exceptional attention to detail.
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Strong technical knowledge of desktop hardware, operating systems, software applications, networking, and IT infrastructure.
• Knowledge of scripting languages (e.g., PowerShell) for automation and task efficiency.
• Ability to document procedures and design workflows to improve workplace support.
• Relentless pursuit of customer service and employee satisfaction.
• Proficiency in IT service management (ITSM) frameworks and tools.
• Reliability and a willingness to be flexible in meeting the demands of a fast-moving business.
• Extensive and demonstrable knowledge of IT systems, services, and hardware (peripherals and endpoints) and enterprise-level tools, standards, and procedures.
• Strong expertise in Microsoft Windows operating systems (Windows 10/11), Office 365 suite, Active Directory, Group Policy, DfE, and Intune.
• Proven experience supporting Mac and/or Linux endpoints at the enterprise level.
• Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.
• Our global team of more than 800 employees includes many of the world's leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master's or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operates across the United States, United Kingdom, Germany, Japan, and Singapore.
• By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.
• What’s in it for you?
• We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.
• Competitive compensation and the opportunity to work on groundbreaking technology
• Flexible work arrangements that support work-life balance
• Employer-subsidized medical, dental, and vision insurance
• 401(k) retirement savings plan with company match and student loan repayment benefit
• Equity opportunities
• Generous paid time off, sick leave, and 12 paid holidays annually
• Paid parental leave
• Employee discount programs
• Equal Employment Opportunity
• Quantinuum is an equal opportunity employer. We make employment decisions based on job-related qualifications and business needs, without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship or immigration status, age, physical or mental disability, serious medical condition, genetic information, marital status, spousal affiliation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Consideration of citizenship or immigration status is limited to cases where a law, regulation, executive order, or government contract requires it.
• Quantinuum is a federal contractor and provides equal employment opportunity to qualified individuals with disabilities and protected veterans.
• We provide reasonable accommodations for disabilities, serious medical conditions, pregnancy-related needs, and sincerely held religious beliefs. To request an accommodation at any stage of the application or interview process, contact [email/link].
• Know Your Rights: Workplace discrimination is illegal. [ https://www.eeoc.gov/poster ]
• Export Control Notice (U.S. Positions)
• Some Quantinuum positions involve access to technology or software subject to U.S. export control laws, including the Export Administration Regulations. For these positions, Quantinuum may need to obtain U.S. government authorization, such as an export license, before a candidate who is not a “U.S. person” can access controlled technology. “U.S. persons” include U.S. citizens and nationals, lawful permanent residents, and individuals granted asylum or refugee status. Quantinuum may ask candidates for information needed to determine whether authorization is required. Any hiring decision on this basis will turn on whether required authorization can be obtained. Quantinuum does not otherwise consider citizenship, immigration status, or national origin.
• We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.
• Applications will be accepted on an ongoing basis, there is no application deadline for this position.

YOU MUST HAVE:

WE VALUE:

Qualifications

• Bachelor's degree in computer science, Engineering, Information Systems, or related field and/or equivalent formal training.
• Experience with virtual desktop infrastructure (VDI) technologies, such as VMware Horizon, Citrix Virtual Apps, Azure Virtual Desktop, or similar.

Preferred Qualifications

• Experience with JAMF is a plus.
• Experience with ManageEngine Endpoint Central is a plus.