Endpoint Applications Specialist

Overview

Position Summary

Key Responsibilities

• Evaluates, deploys, manages, and supports assigned applications at the enterprise level.
• Creates project plans, sets schedules, and executes application rollouts and upgrades.
• Performs product and system analyses/testing and presents recommendations to management.
• Reconfigures or customizes applications as needed to satisfy user requirements.
• Works with clients, other specialists, and system engineers to address system/application issues or enhance workflow procedures.
• Prepares all documentation for assigned projects including user and business requirements.
• Communicates product updates and technical specifications to diverse audiences within the GT environment.
• Maintains and further develops in-house macros, customizations, and tools.
• Creates low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath.
• Provides Tier 3/subject matter expert (SME) support for all core applications assigned to the team.
• Creates and delivers presentations to various audiences as assigned by the Endpoint Applications manager.
• Other duties as deemed appropriate by the Endpoint Applications Manager.

Qualifications

• *Skills & Competencies*
• Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines with a strong sense of ownership and accountability.
• Excellent oral and written communication skills and the ability to build effective internal and external client relationships.
• Familiarity with project management processes with an emphasis on managing multiple projects, assessing priorities, and achieving solutions under deadlines.
• Have an excellent command of both written and spoken English and Arabic.

*Education & Prior Experience*

• Bachelor’s degree in computer science and/or Information Systems or equivalent experience.
• A+, Net+, Microsoft Office User Specialist Certifications a plus.
• Minimum two years’ experience in applications testing, configuration, deployment, administration, and support.
• Experience developing and maintaining proprietary solutions written in VBA, VB.NET, and C# using Microsoft Visual Studio.
• Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages; as well in the registry and maintaining group policy.
• Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection.
• Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 a plus.
• *Technology*
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Expert technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications.
• Strong technical knowledge of Microsoft Windows Operating Systems and Microsoft Office document creation and recovery.
• Familiarity with tools such as firewalls, VPN, intrusion detection systems, and encryption technologies.
• Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON a plus.
• Comfortable working with SQL Query Language to query and manage SQL databases.
• Proficiency in using collaboration tools such as Microsoft Teams.