End User Support

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

If you meet these qualifications, we would love to meet you:

Bachelor’s degree in Information Technology preferred or 2 – 4 years of technical support experience

Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.

Solid Understanding of:

Microsoft Office Applications

Office365, One-Drive

Microsoft Teams

Windows 10 OS, Windows 11 OS a plus

Android OS, iOS

Active Directory, EntraID

Intune Auto-pilot,

Networking (TCP/IP, WINS, DNS, DHCP)

ITIL Service Management through Service Now

Single Sign on concepts

MDM Solutions

Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications

Intermediate ability to troubleshoot or diagnose problems and provide possible solutions

Some project/process management skills

Advance equipment operation skills – should be able to use all office equipment and train end users

Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.

Ability to document technical solutions for review by both technical teams and end users

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.