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End User Support Engineer
IGME Information Technology
Dubai, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingWindowsmacOSMobile operating systems
Key Skills for This Role
Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingWindowsmacOSMobile operating systems
Full Job Posting
About the company
IGME Information Technology provides IT infrastructure and cybersecurity solutions and services.
The company works with technology vendors including Cisco, Microsoft, HP, Huawei, Veritas, and NetApp, and serves clients from offices in the UAE and KSA.
Role and workplace
- Full-time, on-site End User Support Engineer role based in Abu Dhabi, United Arab Emirates.
User setup and provisioning
- Prepare laptops, desktops, monitors, and peripherals; assign asset tags and update inventory records.
- Install operating systems, drivers, security patches, productivity tools, browsers, and department applications.
- Configure email, calendars, antivirus, and endpoint protection.
- Create accounts, assign group memberships and permissions, configure SSO and MFA, and provision shared-drive and collaboration access.
- Connect devices to corporate wired or Wi-Fi networks, configure VPN access, and test internet and intranet connectivity.
- Apply device encryption, screen-lock and timeout policies, and DLP settings in accordance with IT standards.
- Set up user profiles, preferences, printers, and requested optional tools.
Support and handover
- Provide users with onboarding guidance and credentials, record completion in ITSM or ticketing systems, and validate access to required systems.
- Conduct first-day check-ins and resolve setup issues or user requests.
- Troubleshoot laptops, desktops, printers, access controls, Wi-Fi access points, and other peripheral, system, or network issues.
- Install newly approved software and images, apply operating-system patches, and assist with mobile-device setup and management.
- Manage IT assets.
Qualifications
- 3–5 years of industry experience.
- Strong hardware, software, and network troubleshooting and technical support skills.
- Customer support and service skills, clear communication, and focus on user satisfaction.
- Knowledge of Windows, macOS, and common mobile operating systems.
- Enterprise end user support or helpdesk experience.
- Documentation skills and familiarity with ticketing or IT service management tools.
- Relevant CompTIA A+, Network+, or Microsoft MCSA/Modern Desktop certifications are beneficial.
- A diploma or degree in Information Technology, Computer Science, or a related field is preferred.
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