End User Services (EUS – L1 – On-Field Support)
Skills
About This Role
• Desk-Side & Floor Support
1-Provide immediate on-site support for location staff and operators. 2- Walk-up support for incidents affecting City workstations, Corporate Laptops, and site device support.
• Endpoint & Device Support
1- Troubleshoot laptops, desktops, thin clients, and monitoring workstations. 2- Manage peripherals: monitors, docking stations, headsets, keyboards, mice, cameras. 3- Limited support for video walls, large displays, and operator consoles.
• Network & Connectivity (On-Site)
1- First-level troubleshooting for LAN/Wi-Fi drops at CCU. 2- Work with NOC/Network teams and vendors (e.g., CN) for outages. 3- Validate switch/AP connections at desk level.
• Incident Handling & Escalation
1- Log and update Incidents/Requests in ServiceNow on behalf of CCU users if needed. 2- Triage and escalate to L2/L3 (Network, IT Assets).
• Vendor & Stakeholder Coordination
1- Work with Crystal Networks, City Security, CCTV vendors, and AV partners. 2- Coordinate on-site visits and troubleshooting sessions.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
End User Support Specialist L2
Sharp Brains · Jeddah
Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change
Skills
2 weeks ago
Apply Now↗Apply Now ↗End User Account Manager/ PS
HP · Riyadh
Coordinates account plans for strategic commercial accounts, manages sales opportunities, and builds relationships with clients while achieving sales quotas.
Skills
1 months ago
Apply Now↗Apply Now ↗End User Account Manager/ PS
HP · الرياض
End User Account Manager/ PS Description - Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems o
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required