End User Business Manager

Job Description

Job ID: 47228

Physical Access Control Solutions (PACS)

Essential Duties

• Identify, prioritize, schedule, pursue, and deliver strategic Key End-user sales and project opportunities for target fulfillment.
• Understand the business models and business priorities of the Key End-user accounts as it relates to security.
• Build long term relationship through direct and indirect touch.
• Advise and schedule the deployment of required Key End-user programs to address individual End-user needs.
• Cooperate with and coordinate company internal vertical business development, consultant business teams and technical resources to effectively communicate the expansion / transition to future technology especially in emerging and new regions.
• Provide educational/awareness briefings for End-users to reinforce HID Global’s role as “Trusted Advisor”
• Use of innovative marketing tools to nurture this relationship.
• Orchestrate Key End-user seminars to better understand the required features & functions of future technologies.
• Deliver Key End-user presentations during “face to face” introductory meetings.
• Attend applicable industry tradeshows, meetings and other HID internal and external events, especially with focus on speaking and presentation opportunity.

Primary Duties

• Utilize CRM for opportunity creation, tracking and development for key accounts.
• Make the knowledge available to HID sales and product marketing teams for planning and fulfillment purposes.
• Expand and maintain a comprehensive database of key and named end-user accounts in regions that are under the supervision of team members and support team to build and maintain their database for team regions.
• Maintain a high degree of product knowledge, more on the spectrum/benefit/road map level and represent region’s status, requirements and asks to larger PACS organization.
• Provide timely and accurate monthly status report of group activities and progress using SFDC.
• Cooperate with vertical marketing for end user focused tools: Development of whitepapers, brochures, web presence, speaker engagements, end user events, dedicated list procurement and lead nurturing.

Essential Qualifications

• A Bachelor’s degree in any area of applied engineering and minimum of 7+ years of related access control business management experience at global or regional level.
• A professional track record of significant project experience and wins in any of the following verticals in the South African market is mandatory: Mining, Higher Education, Banking, Telecoms, Commercial Real Estate, Government, Health and Transportation.
• Knowledge or experience in Physical Security in the markets of East, West and Anglo Southern Africa.
• Knowledge of/exposure to HID Mobile Access and HID Origo Cloud Services.
• Excellent communication, analytical and financial skills.
• Strong leadership skills with cultural sensitivity and experience in influencing diverse teams.
• Ability to think critically and creatively and to contribute in a team environment.
• Ability to use internal and external tools to gather and interpret data.

Language Skills

• Ability to effectively communicate in the English language verbally and in writing.
• Ability to speak Arabic is required.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

Work Requirements

• International travel required in the region hence employee must possess or can acquire a valid Passport and has the ability to travel.
• Able for travel within all key growth regions in the MEA.
• What we can offer you:
• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
• Why apply?
• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
• HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
• We are not responsible for any fees related to unsolicited resumes.
• HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
• As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.
• We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
• Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.
• If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com .
• Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes.
• These tools help us efficiently identify candidates whose qualifications and skills align with the job description.
• We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations.
• Importantly, all applicants are reviewed by our Talent Acquisition team.
• AI is used to support, not replace, human judgment in the evaluation process.
• We make it easier for people to get where they want to go!
• On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.
• HID technology is behind billions of interactions, in more than 100 countries.
• We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
• When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions.
• You’ll have 63,000 colleagues in more than 70 different countries.
• We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
• Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
• As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Job Details

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