EN - Reception Agent
Role Overview
The Reception Agent cares for guests from arrival through departure and supports a memorable stay.
Key Skills for This Role
Full Job Posting
Company
Accor describes its network as including more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations.
The company describes its hospitality approach as focused on positive guest and colleague experiences and responsible hospitality.
The posting mentions opportunities for development and advancement.
Role
The Reception Agent cares for guests from arrival through departure and supports a memorable stay.
Benefits and development
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through Accor Academies.
- Opportunity to develop talent and grow within the property and across the company.
- Opportunity to contribute through corporate social responsibility activities.
Guest service
- Greet guests, complete check-in, respond to requests, and settle accounts while providing exceptional service.
- Take initiative to personalize guest experiences.
- Promote hotel facilities and seek opportunities to enhance guests' stays through upselling.
Experience and skills
- A service-focused personality is essential.
- Prior experience is an asset.
- Prior experience with Opera or a related system is an asset.
- Fluency in English.
- Additional languages are a plus.
Inclusion
The company states its ambition is to attract, recruit, and promote diverse talent.
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