Employment Caseworker

Position summary

Client and employment support

• Collaborate with the team to identify job seekers’ strengths and develop strategies to improve employability and meet employment goals.
• Help clients navigate program components, computer equipment, assistive devices, and community service information.
• Facilitate individual and group workshops, conduct mock interviews, and provide feedback to clients and the Employment Coordinator.
• Create and update resumes, cover letters, and employment applications.
• Provide follow-up and retention support to active and closed clients at specified intervals.
• Coach job seekers through recruitment and interviews, including in-person support when appropriate.
• Support workplace accommodations and develop and implement retention strategies.

Coaching and coordination

• Provide on-the-job coaching during orientation and review training materials, safety protocols, job duties, and employer policies.
• Develop detailed task analyses and provide one-on-one instruction in job duties and workplace behaviours.
• Train clients to increase their mobility options within the city.
• Liaise among placement employers, META staff, and program participants.
• Promote the agency through job fairs, speaking engagements, special projects, and professional or business associations.

Records and follow-up

• Track follow-up information and enter client data and case notes in internal and external databases in a timely manner.
• Submit required documentation, including paystubs.

Education and experience

• Post-secondary education in social services, employment, career counselling, or a related discipline.
• At least two years of experience supporting persons with disabilities and/or people facing complex employment barriers.
• Understanding of federal, provincial, and municipal employment programs, services, legislation, eligibility, and guidelines.
• Familiarity with community social services networks and Ontario income support programs.

Skills and other qualifications

• Strong Microsoft Office proficiency and research skills; prior database experience, with CAMS experience considered an asset.
• Client-focused interpersonal skills, negotiation and problem-solving ability, and ability to work under pressure, independently, and collaboratively.
• Organized and efficient, with well-developed time management skills; comfortable speaking to groups and facilitating workshops.
• Additional languages are an asset.

Travel and screening

• Must travel to various work locations and have a valid Ontario driver’s licence, current vehicle insurance, and reliable transportation.
• A current clear criminal record check, including vulnerable sector screening, is required.
• Travel outside the office is necessary; work from home may be needed, and non-standard evening or weekend hours may be required.