Emirati Talent - Customer Service Officer
Skills
About This Role
Role Summary
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
Role Profile
- Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
- Ensure daily desk operations follow established processes under Supervisor guidance.
- Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
- Assist customers with inquiries and provide information on events, maintaining a positive attitude.
- Address and escalate customer complaints professionally.
- Foster relationships with tenants to facilitate operations and resolve issues.
- Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
- Support mall promotions, maintain directories, and ensure policy compliance.
Requirements
- High School Diploma or Bachelor’s Degree in any field
- 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
- Strong verbal communication skills in English.
- Strong problem-solving abilities.
What We Offer
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Assistant Manager - Retail Operations ( Emirati Talent)
Alef Group · Sharjah Emirate
About: Alef Group is a pioneer in developing premier lifestyle communities, destinations, and experiences through investment and strategic joint ventures, seeking an experienced Assistant Manager - Retail Operations to j
Skills
Electro-Optics Technician - Emirati Talent
EDGE · Abu Dhabi
Key Responsibilities - Maintenance & Troubleshooting - Assemble and disassemble mechanical and optical sub-assemblies under supervision, including mounting of optical elements and installation on optical benches. - Perfo
Skills
Electro-Optics Technician - Emirati Talent
TALENTMATE · Abu Dhabi
Job Description Key Responsibilities Requirements - Maintenance & Troubleshooting - Assemble and disassemble mechanical and optical sub-assemblies under supervision, including mounting of optical elements and installatio
Skills
Yesterday
Apply Now↗Apply Now ↗Brand Engagement Manager | Emirati Talent
Majid Al Futtaim · Dubai
JOB TITLE Brand Engagement Manager | Emirati Talent Role Summary Drive commercially focused partner campaigns for the SHOP platform by planning, developing, and executing brand collaborations, offers, and content. Work c
Skills
3 days ago
Apply Now↗Apply Now ↗Relationship Manager, GRE & Strategic Relationships (Emirati Talent)
United Arab Bank · Sharjah Emirate
Job Purpose The Relationship Manager, GRE & Strategic Relationships is responsible for managing and expanding a portfolio of GRE and Strategic relationships clients by delivering liability growth, strengthening client re
Skills
3 days ago
Apply Now↗Apply Now ↗Guest Services Officer (Emirati talent)
Healthpoint · Abu Dhabi
Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure
Skills
3 days ago
Apply Now↗Apply Now ↗Sustainability Manager | Emirati Talent
Majid Al Futtaim · Dubai
ROLE SUMMARY Manager – Sustainability drives group-wide sustainability workstreams, including engagements, communications, ESG risk ratings, awards, and annual reporting support. The role ensures timely delivery, stakeho
Skills
3 days ago
Apply Now↗Apply Now ↗Operations Tech - Emirati Talent
CB&I · Dubai
Company Overview CB&I delivers integrated storage and asset‑management solutions that help customers operate safely, reliably, and efficiently across the lifecycle of their facilities. Through our two global business uni
Skills
3 days ago
Apply Now↗Apply Now ↗IT Graduates -Emirati Talent
Hire Rightt - Executive Search & HR Advisory · Dubai
Job Title: Fresh Graduate IT Graduates – Emirati Talent Location: Dubai Salary: AED 18,000 per month We are currently hiring fresh graduates for exciting entry-level IT roles with a leading organisation in Dubai. This is
Skills
4 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required