Emirati Graduate Program | Customer Service Specialist | (UAE National)

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist based in the vibrant city of Dubai.

This role is part of **Ferrero's** commitment to support and nurture young talent through a structured **two-year rotational program**.

As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.

This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.

In the first year, the role will focus on **Customer Service** within Supply Chain, providing hands-on exposure to managing shipments, coordinating with key accounts across Dubai and the Northern Emirates, and ensuring smooth and timely order processing.

This phase will build strong fundamentals in customer relationship management, Service Level Agreement (SLA) delivery, and performance tracking through the analysis of Key Performance Indicators (KPIs), while contributing to continuous improvements in service quality and customer satisfaction.

In the second year, the focus will expand into **Logistics**, offering broader exposure to inbound operations, including shipment management, monitoring delivery timelines, and handling operational escalations.

The role will also involve coordinating product registrations with Dubai Municipality and supporting inventory management cycles to ensure stock accuracy and operational efficiency, providing a well-rounded understanding of end-to-end supply chain activities.

To be successful in this role, you should hold a bachelor’s degree in Business Administration or similar field.

Proficiency in Microsoft Excel is a plus.

So, if you have a passion for continuous growth and improvement, possess strong communication and interpersonal skills, and demonstrate detail-orientation mindset, apply now and join our team!

#LI-DNI

Ferrero began its journey in the small town of **Alba in Piedmont, Italy, in 1946.** Today, it is one of the world’s largest sweet-packaged food companies, with many **iconic brands** sold in countries all over the world.

Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.

We believe all our people are equally talented in their own way.

In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero.

The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

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We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization.

Ferrero is a company with a global presence and family values.

Join us!

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization