Emergency Dispatch Operator

• Location: Austin, TX
• Facility: Good Health Solutions
• Department: Emergency Dispatch & Clinical Communication
• Schedule: Day Shift l Sunday - Saturday 8:30a - 4:30p w/ Rotating Weekends & Holidays

Qualifications

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.