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EMEA Wholesale Know Your Customer Client Office – Executive Director (KYC Business Lead)

JPMorgan Chase
London, GBR
Full-time
Director
Onsite
Discovered 5 days ago

Full Job Posting

Job responsibilities

  • Lead a large-scale KYC operation, ensuring timely onboarding and periodic reviews while maintaining strong risk, control, and compliance standards and a seamless client experience.
  • Own end-to-end workflow health, capacity planning, productivity management, escalation governance, and service delivery to support operational resilience and consistent execution.
  • Build and sustain trusted partnerships with senior business stakeholders, compliance partners, and other control functions to align operational delivery to business priorities and regulatory expectations.
  • Advise senior stakeholders on operating priorities and opportunities to strengthen effectiveness and scalability across the KYC lifecycle.
  • Drive continuous improvement through control-gap identification, process simplification, and technology-enabled solutions to improve consistency, audit readiness, and client experience.
  • Develop a high-performing team by coaching leaders, strengthening practitioner capability, and building a future-ready organization equipped to adopt emerging technologies.
  • Use data and analytics to improve quality, timeliness, productivity, risk management, and client outcomes through root-cause analysis and actionable performance insights.
  • Lead change initiatives that integrate technology and AI-enabled solutions into the operating model, establishing appropriate governance, controls, and human review to support responsible deployment.
  • Partner with technology, product, controls, and compliance teams to identify, prioritize, and deliver strategic enhancements that improve efficiency, scalability, control effectiveness, and client outcomes.
  • Senior leadership experience in KYC, client onboarding, financial crime compliance, audit, or operations within a regulated organization.
  • Experience leading large operational teams with accountability for service delivery, risk management, and controls.
  • Demonstrated ability to build credibility with senior stakeholders and influence prioritization in a matrixed environment.
  • Experience managing end-to-end onboarding and periodic review workflows, including capacity planning and escalation management.
  • Experience driving operational transformation through process redesign, automation, and technology delivery in a controlled environment.
  • Strong understanding of regulatory expectations related to KYC/AML and operational risk management.
  • Ability to translate policy and regulatory requirements into practical operating procedures, controls, and measurable outcomes.
  • Experience establishing KPI-based performance management, management reporting, and continuous improvement routines.
  • Demonstrated people leadership skills, including coaching, talent development, and change adoption.
  • Experience partnering with technology, product, and control functions to deliver scalable operational solutions.
  • Strong judgment and control mindset, with a track record of sustaining audit readiness and consistent execution.
  • Extensive experience in business operations within Corporate & Investment Banking.
  • Experience leading technology-enabled transformation initiatives, including workflow digitization, analytics, automation, or AI-enabled operating model enhancements.
  • MBA or other relevant graduate degree.

Required qualifications, capabilities and skills

  • Senior leadership experience in KYC, client onboarding, financial crime compliance, audit, or operations within a regulated organization.
  • Experience leading large operational teams with accountability for service delivery, risk management, and controls.
  • Demonstrated ability to build credibility with senior stakeholders and influence prioritization in a matrixed environment.
  • Experience managing end-to-end onboarding and periodic review workflows, including capacity planning and escalation management.
  • Experience driving operational transformation through process redesign, automation, and technology delivery in a controlled environment.
  • Strong understanding of regulatory expectations related to KYC/AML and operational risk management.
  • Ability to translate policy and regulatory requirements into practical operating procedures, controls, and measurable outcomes.
  • Experience establishing KPI-based performance management, management reporting, and continuous improvement routines.
  • Demonstrated people leadership skills, including coaching, talent development, and change adoption.
  • Experience partnering with technology, product, and control functions to deliver scalable operational solutions.
  • Strong judgment and control mindset, with a track record of sustaining audit readiness and consistent execution.

Preferred qualifications, capabilities and skills

  • Extensive experience in business operations within Corporate & Investment Banking.
  • Experience leading technology-enabled transformation initiatives, including workflow digitization, analytics, automation, or AI-enabled operating model enhancements.
  • MBA or other relevant graduate degree.

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