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EMEA Client Onboarding Manager - Senior Associate

JPMorgan Chase
Bournemouth, GBR
Full-time
Manager
Onsite
Discovered 2 days ago
Communication

Full Job Posting

Job Responsibilities:

  • Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
  • Manage multiple deals end-to-end /projects concurrently by being the central point to both internal and external customers
  • Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
  • Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
  • Attend and host regular client meetings/calls to review the project against the plan.
  • Work with internal and external parties to deliver the solution within the minimum time frames.
  • Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
  • Provide support to team colleagues as required.
  • Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
  • Adhere to all JPMorgan Chase department policy and procedures
  • Attend meetings and training as required to continue development and product knowledge

Required Qualifications, Capabilities, and Skills:

  • Experience working with corporate and/or financial institutions clients with strong client servicing skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Project management skills required. Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
  • Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
  • Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
  • Effective issue resolution and escalation skills.
  • Excellent English written & verbal communication ability.

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